Maintaining and Troubleshooting the Gateway ALR 8300 Server
Notices
Contents
Preface
System Access
Components
Installing Components
BIOS Setup
Troubleshooting
Reference Data
Index
Page
Preface
Conventions used in this guide
Safety instructions
Page
Additional information sources
The Gateway Support Center
Page
System Access
Static electricity precautions
Opening the system
Removing the side panel
To Remove the Side Panel
Removing the wrap-aroundpanel
To Remove the Wrap-aroundPanel
Removing the bezel
To Remove the Bezel
Page
Closing the system
Reinstalling the bezel
To Replace the Bezel
Reinstalling the wrap-aroundpanel
To Replace the Wrap-aroundPanel
Reinstalling the side panel
To Replace the Side Panel
Page
Components
System board
KReset connector
LFront panel connector
MExternal hard drive connector
NHard drive LED connector
OServer management connector
Chassis fans (A, F, S)
Power connectors
Standard power connectors (B)
Soft power connector (C)
Power supply auxiliary connector (E)
Front panel connectors
PS fault reset connector (D)
Front panel connector (L)
Reset connector (K)
External hard drive connector (M)
Hard drive LED connector (N)
User NMI connector (Q)
EDC reset connector (R)
Speaker connector (U)
Drive controllers and connectors
Secondary and primary hard drive connectors (G, H)
Diskette drive connector (I)
SCSI connectors (X, Y)
System jumpers
SHM mode jumper (J)
Clear CMOS jumper (Z)
Processor speed setting jumper (BB)
Server management connectors
Server management connector (O)
I2O connector (P)
Cover intrusion switch connector (T)
External I2C connector (W)
Battery (AA)
Expansion slots
ISA slot connector (AB)
PCI slot connectors (AC, AE, AF, AG, AH, AI)
PCI/RAIDPort connector (AD)
I/O connectors
Processor subsystem
Processors and processor slots (AQ, AR)
Processor fan connectors (AX, BA)
Voltage regulator modules (AY, AZ)
Memory (AS, AT, AU, AV)
The RAID backplane
Page
Installing
Replacing the processor
To Replace the Processor
Wearing an
Figure 9: Removing the Lock Bar
Lift the processor cartridge straight up and away from the system board. See
Figure 10: Removing the Processor Cartridge
Page
Installing a second processor
To Install a Second Processor
Figure 12: Removing the Terminator Card
Page
Setting system board jumpers
Processor speed jumper
Clear CMOS jumper
To Clear CMOS Memory
SHM mode jumper
To Set the SHM Mode Jumper
Installing memory
To Install DIMMs
To Remove DIMMs
Adding and replacing drives
Replacing the CD-ROMdrive
To Replace the CD-ROMDrive
Remove the screws securing the
Figure 18: Replacing the CD-ROMDrive
Place the new
Installing a drive in the 5.25-inchdrive bay
To Install a Drive in the 5.25-inchDrive Bay
Replacing a 3.5-inchdrive in the top drive bay
To Replace the 3.5-inchDrive in the Top Drive Bay
Page
Page
Replacing a RAID drive
To Replace a RAID Drive
Page
SCSI cable kit installation
To install the SCSI cable kit:
Adding an expansion card
To Install an Expansion Card
Page
Replacing the lithium battery
To Replace the Battery
Troubleshooting the battery installation
Installing software and drivers
Installing the USB driver
To Install the USB Driver
Installing video drivers
NetWare drivers
Installing second instance driver for NetWare
Page
BIOS Setup
About the BIOS Setup Utility
Using the BIOS Setup Utility
Main menu screen
•System Date: lets you set the system date. Use the format MM/DD/YYYY
Legacy Diskette A:
Legacy Diskette B:
Primary Master:
Primary Slave:
Hard disk drive setup screen
ATAPI Removable
None
Multi-Sector
Transfers:
DISABLED, STANDARD, 2 SECTORS, 4 SECTORS, 8 SECTORS, and 16 SECTORS
Advanced menu screen
•Large Disk Access Mode: options are DOS and Other. Select
options are
. Select
Resource Configuration
Peripheral Configuration
Resource configuration screen
XXXX - XXXX:
IRQ Reservation
Figure 32: IRQ Reservation Screen
IRQx:
Peripheral configuration screen
Keyboard features screen
Cache memory screen
Security menu screen
Supervisor Password:
User Password:
Set Supervisor Password
Set User Password
Password on Boot:
Boot menu screen
Exit menu screen
Exit Saving Changes:
Exit Discarding Changes:
Load Setup Defaults:
Discard Changes:
Save Changes:
Updating the BIOS
To Update the BIOS
Page
Page
Troubleshooting
Introduction
Computer virus notice
To Prevent Virus Infection
Troubleshooting checklist
Verifying the configuration
Troubleshooting guidelines
CD-ROMproblems
The system does not recognize the CD-ROMdrive
Hard disk problems
The system does not recognize the SCSI drive
The IDE drive is not recognized by the system
Memory/Processor problems
Memory errors were detected during system start up
A new processor is not recognized by the system
Peripheral/Adapter problems
A SCSI device is not recognized by the system
The diskette drive is not recognized by the system
The diskette drive will not read, write, or format
The diskette drive LED illuminates continuously
Printer problems
The printer will not turn on
The printer is turned on but will not print
The printer prints garbled text
System problems
The system will not start up
The keyboard doesn’t work
The mouse doesn’t work
Video problems
The system is running but there is no display
The text on the display is dim or difficult to read
The color monitor displays everything in black and white
The displayed characters are garbled
The video is distorted
Error messages
Page
Page
Reference Data
Acronyms and abbreviations
Terms and definitions
CMOS memory
Default
Disc - A compact disc (CD)
Disk
Diskette - A removable disk, also called a floppy
Programs
applications
Refresh rate
Resolution
Specifications
Memory Map
I/O Map
IRQ Usage
DMA Usage
DIMM Configurations
Page
FCC notice
Industry Canada notice
CE notice
VCCI notice
Australia/New Zealand notice
Page
Index
Page
Page
Page
Page
Page
processor 26 SCSI disk drive 43 side panel 3 wrap-aroundpanel
replacing battery 48 bezel
reset configuration data, setup utility field
resource configuration setup screen 61 setup utility field
resources
Page
screen 57 secondary slave 56 secondary slave setup screen 57 sectors
security menu screen 67 serial port A
serial port B
system memory 56 system time 55 third boot device 69 transfer mode 58 type
ultra DMA mode 58 updating the BIOS 72 use multiprocessor
