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Gateway ALR 8300 Introduction, Computer virus notice, Boot Viruses, Macro Viruses, Program Viruses, Multipartite Viruses, Viruses are identified by how they infect the computer

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Important!

Do not return any equipment without obtaining a Return Material Authorization (RMA) number.

Introduction

If the system does not operate correctly, re-read the instructions for the procedure(s) you have performed and verify that you performed the procedure correctly and completely. If an error occurs in an application, consult the documentation supplied with the software.

This section identifies some solutions to common problems. If the suggestions in this chapter do not resolve your problem, call technical support.

Computer virus notice

A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause the system to beep or display messages or images on the screen. Other viruses are highly destructive and corrupt or erase the contents of files or disks. To be safe, never assume any virus is harmless.

Viruses are identified by how they infect the computer.

•Program Viruses infect executable program files such as.COM,.EXE, .OVL, .DRV, .SYS, and .BIN.

•Macro Viruses infect the data files of specific programs. These viruses are written in the macro languages certain applications use to enhance their functionality. These viruses do not infect other programs or the boot sector.

•Boot Viruses attach themselves to a Boot Record, Master Boot, FAT, or Partition Table.

•Multipartite Viruses are both program and boot infectors.

76 Maintaining and Troubleshooting the Gateway ALR 8300 Server

Contents

Maintaining and Troubleshooting the Gateway ALR 8300 Server Notices Contents Preface System Access Components Installing Components BIOS Setup Troubleshooting Reference Data Index Page Preface Conventions used in this guide Safety instructions Page Additional information sources The Gateway Support Center Page System Access Static electricity precautions Opening the system Removing the side panel To Remove the Side Panel Removing the wrap-aroundpanel To Remove the Wrap-aroundPanel Removing the bezel To Remove the Bezel Page Closing the system Reinstalling the bezel To Replace the Bezel Reinstalling the wrap-aroundpanel To Replace the Wrap-aroundPanel Reinstalling the side panel To Replace the Side Panel Page Components System board KReset connector LFront panel connector MExternal hard drive connector NHard drive LED connector OServer management connector Chassis fans (A, F, S) Power connectors Standard power connectors (B) Soft power connector (C) Power supply auxiliary connector (E) Front panel connectors PS fault reset connector (D) Front panel connector (L) Reset connector (K) External hard drive connector (M) Hard drive LED connector (N) User NMI connector (Q) EDC reset connector (R) Speaker connector (U) Drive controllers and connectors Secondary and primary hard drive connectors (G, H) Diskette drive connector (I) SCSI connectors (X, Y) System jumpers SHM mode jumper (J) Clear CMOS jumper (Z) Processor speed setting jumper (BB) Server management connectors Server management connector (O) I2O connector (P) Cover intrusion switch connector (T) External I2C connector (W) Battery (AA) Expansion slots ISA slot connector (AB) PCI slot connectors (AC, AE, AF, AG, AH, AI) PCI/RAIDPort connector (AD) I/O connectors Processor subsystem Processors and processor slots (AQ, AR) Processor fan connectors (AX, BA) Voltage regulator modules (AY, AZ) Memory (AS, AT, AU, AV) The RAID backplane Page Installing Replacing the processor To Replace the Processor Wearing an Figure 9: Removing the Lock Bar Lift the processor cartridge straight up and away from the system board. See Figure 10: Removing the Processor Cartridge Page Installing a second processor To Install a Second Processor Figure 12: Removing the Terminator Card Page Setting system board jumpers Processor speed jumper Clear CMOS jumper To Clear CMOS Memory SHM mode jumper To Set the SHM Mode Jumper Installing memory To Install DIMMs To Remove DIMMs Adding and replacing drives Replacing the CD-ROMdrive To Replace the CD-ROMDrive Remove the screws securing the Figure 18: Replacing the CD-ROMDrive Place the new Installing a drive in the 5.25-inchdrive bay To Install a Drive in the 5.25-inchDrive Bay Replacing a 3.5-inchdrive in the top drive bay To Replace the 3.5-inchDrive in the Top Drive Bay Page Page Replacing a RAID drive To Replace a RAID Drive Page SCSI cable kit installation To install the SCSI cable kit: Adding an expansion card To Install an Expansion Card Page Replacing the lithium battery To Replace the Battery Troubleshooting the battery installation Installing software and drivers Installing the USB driver To Install the USB Driver Installing video drivers NetWare drivers Installing second instance driver for NetWare Page BIOS Setup About the BIOS Setup Utility Using the BIOS Setup Utility Main menu screen •System Date: lets you set the system date. Use the format MM/DD/YYYY Legacy Diskette A: Legacy Diskette B: Primary Master: Primary Slave: Hard disk drive setup screen ATAPI Removable None Multi-Sector Transfers: DISABLED, STANDARD, 2 SECTORS, 4 SECTORS, 8 SECTORS, and 16 SECTORS Advanced menu screen •Large Disk Access Mode: options are DOS and Other. Select options are . Select Resource Configuration Peripheral Configuration Resource configuration screen XXXX - XXXX: IRQ Reservation Figure 32: IRQ Reservation Screen IRQx: Peripheral configuration screen Keyboard features screen Cache memory screen Security menu screen Supervisor Password: User Password: Set Supervisor Password Set User Password Password on Boot: Boot menu screen Exit menu screen Exit Saving Changes: Exit Discarding Changes: Load Setup Defaults: Discard Changes: Save Changes: Updating the BIOS To Update the BIOS Page Page Troubleshooting Introduction Computer virus notice To Prevent Virus Infection Troubleshooting checklist Verifying the configuration Troubleshooting guidelines CD-ROMproblems The system does not recognize the CD-ROMdrive Hard disk problems The system does not recognize the SCSI drive The IDE drive is not recognized by the system Memory/Processor problems Memory errors were detected during system start up A new processor is not recognized by the system Peripheral/Adapter problems A SCSI device is not recognized by the system The diskette drive is not recognized by the system The diskette drive will not read, write, or format The diskette drive LED illuminates continuously Printer problems The printer will not turn on The printer is turned on but will not print The printer prints garbled text System problems The system will not start up The keyboard doesn’t work The mouse doesn’t work Video problems The system is running but there is no display The text on the display is dim or difficult to read The color monitor displays everything in black and white The displayed characters are garbled The video is distorted Error messages Page Page Reference Data Acronyms and abbreviations Terms and definitions CMOS memory Default Disc - A compact disc (CD) Disk Diskette - A removable disk, also called a floppy Programs applications Refresh rate Resolution Specifications Memory Map I/O Map IRQ Usage DMA Usage DIMM Configurations Page FCC notice Industry Canada notice CE notice VCCI notice Australia/New Zealand notice Page Index Page Page Page Page Page processor 26 SCSI disk drive 43 side panel 3 wrap-aroundpanel replacing battery 48 bezel reset configuration data, setup utility field resource configuration setup screen 61 setup utility field resources Page screen 57 secondary slave 56 secondary slave setup screen 57 sectors security menu screen 67 serial port A serial port B system memory 56 system time 55 third boot device 69 transfer mode 58 type ultra DMA mode 58 updating the BIOS 72 use multiprocessor