CD-ROM problems

The system does not recognize the CD-ROM drive.

Probable Cause

Solution

The CD is not intended for

Make certain the CD is PC-compatible.

PC use.

 

 

 

The CD is loaded

Make certain the label is facing upward, and then

incorrectly.

try again.

 

 

The CD is scratched or

Try cleaning the CD with a lint-free cloth. Check

dirty.

the CD for scratches.

 

 

The CD-ROM drive needs

From the Control Panel window (Start Settings

to be added as new

Control Panel), double-clickAdd New Hardware.

hardware.

Follow the directions to add the drive. If you are

 

not experienced with this procedure, call technical

 

support.

 

 

The secondary IDE

Restart your computer, and then press F1 to enter

device may be disabled.

the Setup program. From the Advanced Peripheral

 

Configuration menu, set the Secondary IDE Interface

 

to Auto and make certain the Secondary IDE Status

 

is Enabled.

 

 

The CD cables are not

Open the system and check all cables between

installed correctly.

the CD controller and the CD-ROM drive.

 

 

Troubleshooting 79