Gateway ALR 8300 System problems, The system will not start up, The keyboard doesn’t work, The mouse doesn’t work

System problems

The system will not start up.

Probable Cause	Solution
The system is not	Check the power cable(s) and make certain it is
connected to an AC	connected to an AC power source.
outlet.
Voltage selection switch	Make certain the voltage selection switch reflects
not set correctly.	the correct power source.
One power supply is not	Verify both power cords are plugged into working
supplying power to the	AC outlets.
load share module.	Verify that both power cords are fully plugged into
	AC-in connectors on the back of the computer.
	Verify that both power supplies are set to the
	correct voltage range (115-V AC or 230-V AC).
	Verify that both power supplies are turned on.
	Replace defective power supply.

The keyboard doesn’t work.

Probable Cause	Solution
A key was depressed	Clear the sticking key. Then turn off the system,
while the system was	wait for a few seconds, and then turn the system
starting up.	back on.
The keyboard is not	Check the cable. Make certain it is plugged in
plugged in or connected	correctly.
properly.
Something spilled into the	Turn off the system. Turn the keyboard upside
keyboard.	down to let it dry before turning the system back
	on.
The keyboard is defective.	Try a keyboard you know is working.

The mouse doesn’t work.

Probable Cause	Solution
The mouse is not plugged	Check the cable. Make certain it is plugged in
in or connected properly.	correctly.
The mouse driver did not	Load the appropriate mouse driver manually or
load when the system	contact technical support.
booted.
The mouse is defective.	Try a mouse you know is working.

Troubleshooting 85