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Gateway ALR 9200 Verifying the Configuration, Troubleshooting Guidelines, •The AC outlet is supplying power, Before turning on the system, make sure that:

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Troubleshooting Checklist

Before turning on the system, make sure that:•The power cord is connected to the AC power-in connector and an AC outlet.•The AC outlet is supplying power.•If a power strip is used, it is turned on, and the circuit breaker is set.

•The voltage selection switch on the system power supply reflects the proper voltage.

Verifying the Configuration

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings, see “BIOS Setup” on page 79 for complete instructions.

Troubleshooting Guidelines

As you troubleshoot your system, keep the following guidelines in mind:•Never remove the system cover while the system is turned on.

•Do not attempt to open the monitor; it is extremely dangerous. Even if the monitor’s power is disconnected, stored energy within the monitor’s components can offer a painful or harmful experience.

•If a peripheral such as the keyboard, mouse, drive, or printer does not appear to work, verify that all connections are secure.

•If an error message displays on the screen, write it down, word for word. You may be asked about it when calling Technical Support.

•Only qualified personnel should open the system for maintenance.

•If you feel you are qualified to maintain the system yourself, make certain you are properly grounded before opening the system chassis. See Chapter 1, “System Access”, for more information on preventing electrostatic damage to the system.

158 Maintaining and Troubleshooting the Gateway ALR 9200 Server

Contents

Maintaining and Troubleshooting the Gateway ALR 9200 Server Trademark Acknowledgments Preface Chapter 1: System Access Chapter 2: Components Chapter 3: Installing Components Chapter 4: Jumpers and Drivers Chapter 5: BIOS Setup Recovering the BIOS Changing the BIOS Language Chapter 6: The Server Setup Utility When to Run the SSU Running the SSU Locally Setting Up the Server for the EMP Main EMP Console Window When to Run the FRUSDR Load Utility What You Need to Do How You Use the FRUSDR Load Utility Appendix A: Reference Data Appendix B: Regulatory Compliance Statements Index Page Preface Chapter 1: System Access provides instructions on opening and closing the case Chapter 2: Components Chapter 3: Installing Components Throughout this document, you will see the following conventions: Convention Description Setup User’s Guide Observe the following guidelines when performing any work on your system: •Follow all instructions marked on the server and in the documentation •Do not use this product near water. Do not spill liquid on or into the server •Do not place the server on an unstable surface The server is equipped with a System Access Caution! Prevent Static-ElectricityDamage Static Electricity Preventions Removing the Access Cover To Remove the Access Cover Opening the Front Door Opening the Subchassis and Electronics Bay To Open the Subchassis and Electronics Bay Loosen the two screws on the top and bottom edges of the chassis (A in Figure 2: Opening the Subchassis and Electronics Bay 10.Disconnect all cabling to the electronics bay (D in Figure 2) Closing the Subchassis and Electronics Bay To Close the Subchassis and Electronics Bay Installing the Access Cover To Replace the Access Cover Installing the Front Door Components Table 1: System Board Features Feature Figure 3: System Board Components and Connectors Drive Controllers and Connectors System Jumpers (B) Miscellaneous Connectors Expansion Slot Connectors Memory Module Connector (I) System Management Connectors During monitoring, the BMC performs the following functions: •System board temperature and voltage monitoring •Processor presence monitoring and fault resilient boot (FRB) control •System board fan failure detection and indicator control •SEL interface management Back Panel I/O Connectors memory. The video controller supports pixel resolutions of up to Parallel Port Connector (L) Serial Port Connectors (M) Keyboard and Mouse Connectors (N) Processors and Related Connectors Power Connectors Main Power Connector, Secondary (Z) Auxiliary Power Connector (EE) Figure 4: Memory Banks DIMM Installation Sequence System Memory Addressing Memory Configuration Mechanical Locks and Monitoring Software Locks via the SSU or BIOS Setup Using Passwords If you set and enable both a user and an administrator password: •Enter either one to boot the server and enable the keyboard and mouse Secure Mode •Cannot turn off system power or reset the system from the front panel switches Summary of Software Security Features Table 4: Software Security Features Table 4: Software Security Features (Continued) Page Installing To Replace the Processor Wear an With your right thumb on the face of the retention module bracket (A in Figure 5: Releasing the Retention Module Bracket Figure 6: Removing a Processor 10.Remove the replacement processor cartridge from its protective wrapping Figure 7: Installing a Processor When the cartridge meets resistance, push the two tabs toward each other (E in 14.Reattach the retention module bracket: To Install a Second Processor Page Figure 9: Removing the Termination Module 10.Remove the processor cartridge from its protective wrapping Figure 10: Installing a Processor When the cartridge meets resistance, push the two tabs toward each other Memory To Remove the Memory Module Figure 11: Removing the Memory Module 5.Place the module component-sideup on a nonconductive, static-freesurface Removing DIMMs To Remove DIMMs To Install DIMMs To Install the Memory Module Drives To Remove the Diskette Drive Page To Install the Diskette Drive Secure the assembly to the Drive Cabling Considerations The number of devices you can install depends on: •The number supported by the bus •The number of physical drive bays available IDE Requirements Figure 15: IDE Cable Dimensions SCSI Requirements Installing a 5.25-inchPeripheral in the Front Bay To Install a 5.25-inchDevice Figure 17: Attaching the Slide Rails To Remove a 5.25-inchDevice Figure 18: Removing a Removable Media Device 7.Remove and save the four screws and two slide rails If you do not replace the device with another To Install Heatsinks on Hard Drives To Mount a SCSI Drive on a Carrier To Hot-swapa SCSI Drive Installing Fans for High-PowerDrives To Install a Fan In the Power Supply Bay To Remove an Individual System Fan Page Figure 25: Fan Cabling To Install an Individual System Fan Expansion Cards To Install an Expansion Card To Remove an Expansion Card Power Supplies Removing a Power Supply Module Installing a Power Supply Module Replacing the Battery To Replace the Battery 8.Close the case, as described in “Closing the System” on page 9.Reconnect the power cord and turn on the system Troubleshooting the Battery Installation If these procedures fail to correct the problem, contact technical support Page Drivers •Clear CMOS memory •Clear the passwords from CMOS memory •Recover from a failed BIOS update bold Figure 29: System Board Jumpers Changing a Jumper Setting To Change a Jumper Setting CMOS Clear Jumper To Restore the Manufacturing Default CMOS Settings Password Clear Jumper To Clear and Replace a Password Using the Jumper Recovery Boot Jumper To Perform a Recovery Boot Page Installing Video Drivers Page BIOS Setup Server Setup Utility (SSU): described in Information entered via the SSU overrides information entered via Setup Emergency Management Port (EMP) Console: described in FRUSDR Load Utility: described in BIOS Update Utility: described in Record Your Setup Settings If You Cannot Access Setup Starting Setup Page Setup Key Commands Special Display Items Main Menu Primary Master and Slave Submenu Table 11: Primary IDE Master and Slave Submenu Advanced Menu Table 13: Advanced Menu (Continued) PCI Configuration Submenu The PCI Configuration Menu contains selections that access other submenus PCI Device, Embedded SCSI Submenu Table 14: PCI Device, Embedded SCSI Submenu PCI Devices Submenu Table 15: PCI Devices Submenu I/O Device Configuration Submenu Table 16: I/O Device Configuration Submenu Table 16: I/O Device Configuration Submenu (Continued) Advanced Chipset Control Submenu Table 17: Advanced Chipset Control Submenu Security Menu Server Menu System Management Submenu Table 20: System Management Submenu Console Redirection Submenu Table 21: Console Redirection Submenu Boot Menu Boot Device Priority Submenu Hard Drive Submenu Exit Menu Preparing for the Upgrade To Record the Current BIOS Settings To Create a Bootable Diskette To Create the BIOS Upgrade Diskette Upgrading the BIOS To Upgrade the BIOS Recovering the BIOS Changing the BIOS Language To Change the BIOS Language 7.Reboot the computer and the changes will take effect The Server Setup Utility BIOS Setup: described in When to Run the SSU What You Need to Do Running the SSU Locally Running the SSU Remotely Starting the SSU To Start the SSU Figure 30: SSU Main Window Color— •Mode—letsyou set the desired expertise level •Novice •Intermediate To Change the Interface Default Values To Launch a Task Using the RCA Window To Use the RCA Window Defining an ISA Board To Define an ISA Board Adding and Removing ISA Boards To Add an ISA Board To Remove an ISA Board Modifying Resources To Modify Device Resources System Resource Usage To Change the Boot Priority of a Device To Set the User Password To Change or Clear the User Password To Set the Administrator Password To Change or Clear the Administrator Password Security Options Page Figure 31: SEL Viewer Add-inMain Window Table 26: SEL Viewer Menus and Options Menu Page Figure 32: SDR Manager Main Window Table 27: SDR Manager Menus and Options Page Figure 33: FRU Manager Main Window Table 28: FRU Manager Menus and Options To Exit the SSU Other Utilities How the EMP Console Works EMP Console Requirements Setting Up the Server for the EMP Main EMP Console Window Data entered in the SSU overrides data entered in Setup Firmware Update Utility: described in To Use POST Page Page How the EMP Console Works Redirect Figure 35: EMP Console in Redirect State EMP Console Requirements Setting Up the Server for the EMP Main EMP Console Window Toolbar Table 31: Toolbar Buttons Status Bar •Server Name: The name of the connected server •Line: The type of line connection (direct or modem) Server Control Operations Connect to Remote Server Figure 36: Connect Dialog Options available in the dialog are: Line Selection: •Dial-up: Connects to a selected server with a modem Connect: •Config: Displays the Phonebook dialog •Cancel: Exit the Connect dialog with no action taken •Help: Display dialog-levelhelp information Power On/Off the Server Remotely Reset the Server Remotely System Reset: Option Group: Phonebook Management Plug-ins SEL Viewer Menu Options The following menu options are available on the SEL viewer menu bar: •File Open: •Close: Closes the SEL viewer Sensor Data Record Viewer •View all SDR records •View SDR entries by SDR type •View SDR summary information •Set SDR display mode to either Hex or verbose mode FRU Viewer FRU Viewer Menu Options FRU Info When to Run the FRUSDR Load Utility How You Use the FRUSDR Load Utility Displaying Usage Information Displaying a Given Area Displaying the DMI Area Example: To display the DMI area, type frusdr -ddmi and press ENTER frusdr To display the SDR area, type frusdr -dsdr and press ENTER Using a Specified CFG File Displaying the Utility Title and Version The utility displays its title: where X.XX is the revision number for the utility Cleaning Up and Exiting Running the Firmware Update Utility To Run the FUU Running the SCSI Utility Trouble shooting Page Viruses Types of Viruses Virus Contamination Protecting Your System Virus Prevention •All systems are given a final test before shipping Verifying the Configuration Troubleshooting Guidelines Resetting the System Initial System Startup Running New Application Software The System Has Been Running Correctly More Problem-solvingProcedures To Run Diagnostics Using PCDiagnostics •The program called Testview uses a simple DOS-basedmenu system •The README.TXT file for diagnostics tells how to install the program Monitoring POST Verifying Proper Operation of Key System Lights Specific Problems and Corrective Actions To Test an Add-inVideo Controller Characters Are Distorted or Incorrect System Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not Light Hard Disk Drive Activity Light Does Not Light •Are the power and signal cables to the drive properly installed •Is the onboard IDE controller enabled? (IDE hard drives only) •Is the hard disk drive properly configured CD-ROMDrive Activity Light Does Not Light Problems with Application Software Bootable CD-ROMIs Not Detected POST Codes and Countdown Codes Table 34: Port-80hCodes and Beep Codes (Continued) Page POST Error Codes and Messages Table 35: POST Error Codes (Continued) Reference Data System Specifications Environmental Specifications Table 37: System I/O Addresses Address Resource Notes (Continued) Page Table 38: Memory Map Address Range (hex) Amount Function Table 39: Interrupts Interrupt I/O APIC Level Page Page Page Page Page Page Regulatory Compliance Statements Table 43: EMC Standards Nation or Region Standards •Reorient or relocate the receiving antenna •Increase the separation between the equipment and receiver •Consult the dealer or an experienced radio/TV technician for help •Use shielded I/O cables when operating this equipment Attention Couper le courant avant l’entretien Page Table 44: Safety Compliance Standards Caution Numerics 3.5-inchdrive 32 Bit I/O, Setup field 4-wayinterleaving, memory 5.25-inchdrive installing 4, 49 removing controller Base I/O Address field, floppy disk controller Base I/O Address field, parallel port Base I/O Address field, serial port A Base I/O Address field, serial port B Page Page Page drive 5.25-inch,installing 4 cabling considerations 48 CD-ROMactivity light does not drives floppy drive A field 85 floppy drive B field hard disk activity light does not light Page Page Page Page Page Page Page Page Page Set Administrator Password Set User Password 92 System Backup Reminder 92 System Date System Event Logging System Management 93 System Time 85 Transfer Mode 86 Type