Maintaining and
Troubleshooting
the Gateway
ALR 9200 Server
Trademark Acknowledgments
Preface
Chapter 1: System Access
Chapter 2: Components
Chapter 3: Installing Components
Chapter 4: Jumpers and Drivers
Chapter 5: BIOS Setup
Recovering the BIOS
Changing the BIOS Language
Chapter 6: The Server Setup Utility
When to Run the SSU
Running the SSU Locally
Setting Up the Server for the EMP
Main EMP Console Window
When to Run the FRUSDR Load Utility
What You Need to Do
How You Use the FRUSDR Load Utility
Appendix A: Reference Data
Appendix B: Regulatory Compliance Statements
Index
Page
Preface
Chapter 1: System Access provides instructions on opening and closing the case
Chapter 2:
Components
Chapter 3:
Installing Components
Throughout this document, you will see the following conventions:
Convention
Description
Setup
User’s Guide
Observe the following guidelines when performing any work on your system:
•Follow all instructions marked on the server and in the documentation
•Do not use this product near water. Do not spill liquid on or into the server
•Do not place the server on an unstable surface
The server is equipped with a
System
Access
Caution! Prevent Static-ElectricityDamage
Static Electricity Preventions
Removing the Access Cover
To Remove the Access Cover
Opening the Front Door
Opening the Subchassis and Electronics Bay
To Open the Subchassis and Electronics Bay
Loosen the two screws on the top and bottom edges of the chassis (A in
Figure 2: Opening the Subchassis and Electronics Bay
10.Disconnect all cabling to the electronics bay (D in Figure 2)
Closing the Subchassis and Electronics Bay
To Close the Subchassis and Electronics Bay
Installing the Access Cover
To Replace the Access Cover
Installing the Front Door
Components
Table 1: System Board Features
Feature
Figure 3: System Board Components and Connectors
Drive Controllers and Connectors
System Jumpers (B)
Miscellaneous Connectors
Expansion Slot Connectors
Memory Module Connector (I)
System Management Connectors
During monitoring, the BMC performs the following functions:
•System board temperature and voltage monitoring
•Processor presence monitoring and fault resilient boot (FRB) control
•System board fan failure detection and indicator control
•SEL interface management
Back Panel I/O Connectors
memory. The video controller supports pixel resolutions of up to
Parallel Port Connector (L)
Serial Port Connectors (M)
Keyboard and Mouse Connectors (N)
Processors and Related Connectors
Power Connectors
Main Power Connector, Secondary (Z)
Auxiliary Power Connector (EE)
Figure 4: Memory Banks
DIMM Installation Sequence
System Memory Addressing
Memory Configuration
Mechanical Locks and Monitoring
Software Locks via the SSU or BIOS Setup
Using Passwords
If you set and enable both a user and an administrator password:
•Enter either one to boot the server and enable the keyboard and mouse
Secure Mode
•Cannot turn off system power or reset the system from the front panel switches
Summary of Software Security Features
Table 4: Software Security Features
Table 4: Software Security Features (Continued)
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Installing
To Replace the Processor
Wear an
With your right thumb on the face of the retention module bracket (A in
Figure 5: Releasing the Retention Module Bracket
Figure 6: Removing a Processor
10.Remove the replacement processor cartridge from its protective wrapping
Figure 7: Installing a Processor
When the cartridge meets resistance, push the two tabs toward each other (E in
14.Reattach the retention module bracket:
To Install a Second Processor
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Figure 9: Removing the Termination Module
10.Remove the processor cartridge from its protective wrapping
Figure 10: Installing a Processor
When the cartridge meets resistance, push the two tabs toward each other
Memory
To Remove the Memory Module
Figure 11: Removing the Memory Module
5.Place the module component-sideup on a nonconductive, static-freesurface
Removing DIMMs
To Remove DIMMs
To Install DIMMs
To Install the Memory Module
Drives
To Remove the Diskette Drive
Page
To Install the Diskette Drive
Secure the assembly to the
Drive Cabling Considerations
The number of devices you can install depends on:
•The number supported by the bus
•The number of physical drive bays available
IDE Requirements
Figure 15: IDE Cable Dimensions
SCSI Requirements
Installing a 5.25-inchPeripheral in the Front Bay
To Install a 5.25-inchDevice
Figure 17: Attaching the Slide Rails
To Remove a 5.25-inchDevice
Figure 18: Removing a Removable Media Device
7.Remove and save the four screws and two slide rails
If you do not replace the device with another
To Install Heatsinks on Hard Drives
To Mount a SCSI Drive on a Carrier
To Hot-swapa SCSI Drive
Installing Fans for High-PowerDrives
To Install a Fan In the Power Supply Bay
To Remove an Individual System Fan
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Figure 25: Fan Cabling
To Install an Individual System Fan
Expansion Cards
To Install an Expansion Card
To Remove an Expansion Card
Power Supplies
Removing a Power Supply Module
Installing a Power Supply Module
Replacing the Battery
To Replace the Battery
8.Close the case, as described in “Closing the System” on page
9.Reconnect the power cord and turn on the system
Troubleshooting the Battery Installation
If these procedures fail to correct the problem, contact technical support
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Drivers
•Clear CMOS memory
•Clear the passwords from CMOS memory
•Recover from a failed BIOS update
bold
Figure 29: System Board Jumpers
Changing a Jumper Setting
To Change a Jumper Setting
CMOS Clear Jumper
To Restore the Manufacturing Default CMOS Settings
Password Clear Jumper
To Clear and Replace a Password Using the Jumper
Recovery Boot Jumper
To Perform a Recovery Boot
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Installing Video Drivers
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BIOS Setup
Server Setup Utility (SSU): described in
Information entered via the SSU overrides information entered via Setup
Emergency Management Port (EMP) Console: described in
FRUSDR Load Utility: described in
BIOS Update Utility: described in
Record Your Setup Settings
If You Cannot Access Setup
Starting Setup
Page
Setup Key Commands
Special Display Items
Main Menu
Primary Master and Slave Submenu
Table 11: Primary IDE Master and Slave Submenu
Advanced Menu
Table 13: Advanced Menu (Continued)
PCI Configuration Submenu
The PCI Configuration Menu contains selections that access other submenus
PCI Device, Embedded SCSI Submenu
Table 14: PCI Device, Embedded SCSI Submenu
PCI Devices Submenu
Table 15: PCI Devices Submenu
I/O Device Configuration Submenu
Table 16: I/O Device Configuration Submenu
Table 16: I/O Device Configuration Submenu (Continued)
Advanced Chipset Control Submenu
Table 17: Advanced Chipset Control Submenu
Security Menu
Server Menu
System Management Submenu
Table 20: System Management Submenu
Console Redirection Submenu
Table 21: Console Redirection Submenu
Boot Menu
Boot Device Priority Submenu
Hard Drive Submenu
Exit Menu
Preparing for the Upgrade
To Record the Current BIOS Settings
To Create a Bootable Diskette
To Create the BIOS Upgrade Diskette
Upgrading the BIOS
To Upgrade the BIOS
Recovering the BIOS
Changing the BIOS Language
To Change the BIOS Language
7.Reboot the computer and the changes will take effect
The Server
Setup Utility
BIOS Setup: described in
When to Run the SSU
What You Need to Do
Running the SSU Locally
Running the SSU Remotely
Starting the SSU
To Start the SSU
Figure 30: SSU Main Window
Color—
•Mode—letsyou set the desired expertise level
•Novice
•Intermediate
To Change the Interface Default Values
To Launch a Task
Using the RCA Window
To Use the RCA Window
Defining an ISA Board
To Define an ISA Board
Adding and Removing ISA Boards
To Add an ISA Board
To Remove an ISA Board
Modifying Resources
To Modify Device Resources
System Resource Usage
To Change the Boot Priority of a Device
To Set the User Password
To Change or Clear the User Password
To Set the Administrator Password
To Change or Clear the Administrator Password
Security Options
Page
Figure 31: SEL Viewer Add-inMain Window
Table 26: SEL Viewer Menus and Options
Menu
Page
Figure 32: SDR Manager Main Window
Table 27: SDR Manager Menus and Options
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Figure 33: FRU Manager Main Window
Table 28: FRU Manager Menus and Options
To Exit the SSU
Other Utilities
How the EMP Console Works
EMP Console Requirements
Setting Up the Server for the EMP
Main EMP Console Window
Data entered in the SSU overrides data entered in Setup
Firmware Update Utility: described in
To Use POST
Page
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How the EMP Console Works
Redirect
Figure 35: EMP Console in Redirect State
EMP Console Requirements
Setting Up the Server for the EMP
Main EMP Console Window
Toolbar
Table 31: Toolbar Buttons
Status Bar
•Server Name: The name of the connected server
•Line: The type of line connection (direct or modem)
Server Control Operations
Connect to Remote Server
Figure 36: Connect Dialog
Options available in the dialog are:
Line Selection:
•Dial-up: Connects to a selected server with a modem
Connect:
•Config: Displays the Phonebook dialog
•Cancel: Exit the Connect dialog with no action taken
•Help: Display dialog-levelhelp information
Power On/Off the Server Remotely
Reset the Server Remotely
System Reset:
Option Group:
Phonebook
Management Plug-ins
SEL Viewer Menu Options
The following menu options are available on the SEL viewer menu bar:
•File
Open:
•Close: Closes the SEL viewer
Sensor Data Record Viewer
•View all SDR records
•View SDR entries by SDR type
•View SDR summary information
•Set SDR display mode to either Hex or verbose mode
FRU Viewer
FRU Viewer Menu Options
FRU Info
When to Run the FRUSDR Load Utility
How You Use the FRUSDR Load Utility
Displaying Usage Information
Displaying a Given Area
Displaying the DMI Area
Example:
To display the DMI area, type frusdr -ddmi and press ENTER
frusdr
To display the SDR area, type frusdr -dsdr and press ENTER
Using a Specified CFG File
Displaying the Utility Title and Version
The utility displays its title:
where X.XX is the revision number for the utility
Cleaning Up and Exiting
Running the Firmware Update Utility
To Run the FUU
Running the SCSI Utility
Trouble
shooting
Page
Viruses
Types of Viruses
Virus Contamination
Protecting Your System
Virus Prevention
•All systems are given a final test before shipping
Verifying the Configuration
Troubleshooting Guidelines
Resetting the System
Initial System Startup
Running New Application Software
The System Has Been Running Correctly
More Problem-solvingProcedures
To Run Diagnostics
Using PCDiagnostics
•The program called Testview uses a simple DOS-basedmenu system
•The README.TXT file for diagnostics tells how to install the program
Monitoring POST
Verifying Proper Operation of Key System Lights
Specific Problems and Corrective Actions
To Test an Add-inVideo Controller
Characters Are Distorted or Incorrect
System Cooling Fans Do Not Rotate Properly
Diskette Drive Activity Light Does Not Light
Hard Disk Drive Activity Light Does Not Light
•Are the power and signal cables to the drive properly installed
•Is the onboard IDE controller enabled? (IDE hard drives only)
•Is the hard disk drive properly configured
CD-ROMDrive Activity Light Does Not Light
Problems with Application Software
Bootable CD-ROMIs Not Detected
POST Codes and Countdown Codes
Table 34: Port-80hCodes and Beep Codes (Continued)
Page
POST Error Codes and Messages
Table 35: POST Error Codes (Continued)
Reference
Data
System Specifications
Environmental Specifications
Table 37: System I/O Addresses
Address
Resource
Notes
(Continued)
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Table 38: Memory Map
Address Range (hex)
Amount
Function
Table 39: Interrupts
Interrupt
I/O APIC
Level
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Regulatory
Compliance
Statements
Table 43: EMC Standards
Nation or Region
Standards
•Reorient or relocate the receiving antenna
•Increase the separation between the equipment and receiver
•Consult the dealer or an experienced radio/TV technician for help
•Use shielded I/O cables when operating this equipment
Attention
Couper le courant avant l’entretien
Page
Table 44: Safety Compliance Standards
Caution
Numerics
3.5-inchdrive
32 Bit I/O, Setup field
4-wayinterleaving, memory
5.25-inchdrive installing 4, 49 removing
controller
Base I/O Address field, floppy disk controller
Base I/O Address field, parallel port
Base I/O Address field, serial port A
Base I/O Address field, serial port B
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drive
5.25-inch,installing 4 cabling considerations 48 CD-ROMactivity light does not
drives
floppy drive A field 85 floppy drive B field
hard disk activity light does not light
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Set Administrator
Password
Set User Password 92 System Backup Reminder 92 System Date
System Event Logging
System Management 93 System Time 85 Transfer Mode 86 Type
