IMAGETEAM™ 2020/4620 System Manual 14 - 3

If the
green
LED isn’t illuminated, check that:
• The imager is correctly placed in the base.
• There is external power or 12 volt host power.
• Charge mode is turned on. (See "Base Charge Mode" on page 3-3)
• The battery is not bad or deeply discharged. In some cases, the imager’s
battery may trickle charge to bring it into an acceptable level and then
transition to a normal charge cycle.
Troubleshooting Imager
Note: Make sure that your imager’s battery is charged.
Note: Please visit the Services and Support section of our website
(www.handheld.com) to check for the latest software for both the imager
and the base.
Is the imager having trouble reading your symbols?
If the imager isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the base to which the imager connects.
Is the bar code displayed but not entered into the application?
The bar code is displayed on the host device correctly, but you still have to press
a key to enter it (the Enter/Return key or the Tab key, for example).
You need to program a suffix. Programming a suffix enables the imager to output
the bar code data plus the key you need (such as “CR”) to enter the data into your
application. Refer to Prefix/Suffix Overview on page 5-1 for further information.
Does the imager read the bar code incorrectly?
If the imager reads a bar code, but the data is not displayed correctly on the host
screen:
• The base may not be programmed for the appropriate terminal interface.
For example, you scan “12345” and the host displays “@es%.”
Reprogram the base with the correct Plug and Play or Terminal selection bar
code. See Chapter1 and Chapter 2.
• The base may not be programmed to output your bar code data properly.
For example, you scan “12345” and the host displays “A12345B.”
Reprogram the base with the proper symbology selections. See Chapter 7.
The imager won’t read your bar code at all.