The problem is print

Symptom

Possible cause

Corrective measure

 

 

 

Poor print quality cannot be improved

The cap or wiper is stained.

Check for stains on the cap and wiper. If

even when the cleaning is performed.

 

they are stained, clean them.

 

 

 

There is banding on new media

The printer requires calibration for the

Adjust the printer settings for the new

 

new media.

media (Refer to Calibrate the printer)

quality

There is banding on media that has been calibrated and did not give banding before.

If one of the following is true, try the corresponding solution and if banding has not disappeared, then go to the next possible cause and solution:

1.The file you are printing: a) is new

b) is not new

2.The print mode:

a)has changed

b)has not changed

3.Normal printhead recovery: a) did not improve banding b) improved banding

4.Strong printhead recovery: a) did not improve banding b) improved banding

Try one of the following solutions:

1.a) Try using a file that did not give banding. If banding does not disappear, then see the next possible cause.

b)Check that you are using the same print mode as before.

2.a) Try using the same print mode. If banding does not improve, then try a new roll of media. If you still see banding call HP support.

b)Try normal printhead recovery. If banding improves, repeat normal printhead recovery until no improvement is seen and banding is still present. Call HP support.

3.a) Print the IQ print and check whether there are any printhead nozzles not working. If some printheads are not working, try strong printhead recovery for the affected printheads.

4.a) Call HP support

 

 

b) Repeat normal printhead recovery

 

 

until no improvement is seen and

 

 

banding is still present. Call HP support.

 

 

 

Poor image quality, wrong colors or

Use of non-original HP ink.

Replace with genuine HP ink.

image faded.

Use of ink three months or more beyond

Replace with genuine HP ink before the

 

 

the “Install by” date.

“Install by” date has expired.

 

 

 

Color density irregularities at the edges

The temperature at each end of the

Raise the temperature (see Heater

of the media.

platen is slightly lower than the

temperature settings).

 

temperature at the central area.

Use the offset media loading option

 

 

 

 

(see Offset media loading using the main

 

 

scroller).

 

 

 

246

Chapter 9 The problem is print quality

ENWW

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HP 10000s manual Quality
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10000s specifications

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