9 The problem is print quality

This section explains how to solve print quality problems.

Symptom

Possible cause

Corrective measure

 

 

 

A blank sheet of media is printed or the

The printer did not receive data.

Check print data.

printed image is faded.

 

 

 

 

 

 

The environment conditions do not meet

Use the printer in the specified

 

the printer specifications.

environmental conditions (temperature

 

 

and humidity).

 

 

 

 

Media settings are incorrect.

Check the media settings.

 

 

 

Parts of a drawing are missing or the print

Foreign objects are attached to the head.

Clean the printhead from the PH

is unclear.

 

RECOVERY menu.

 

 

 

 

The low printing ratio pattern is printed

Set the printhead mode to HIGHLIGHT.

 

continuously at high temperature

 

 

environment.

 

 

 

 

The print is blurred.

The media has been loaded the wrong

Check whether the media is loaded

 

side up.

correctly.

 

 

 

 

The media settings are incorrect.

Check the media settings.

 

 

 

 

The media edge guard is not set

Set them correctly.

 

correctly.

 

 

 

 

 

The heater temperature is too low.

Increase the heater temperature.

 

 

 

The print is stained.

The leading edge of the media is curled.

Check whether the leading edge of the

 

 

media is curled. If it is curled, cut the

 

 

leading edge.

 

 

 

 

The media is slightly folded or crumpled.

If the media is crumpled, feed the media

 

 

and cut off the crumpled part of the

 

 

media.

 

 

 

 

The platen is stained.

Clean the platen (Refer to Inspection &

 

 

Maintenance).

 

 

 

The first part of a printed image is

Environment temperature.

Use the printer in the specified

missing.

 

environmental conditions.

 

 

 

Parts of a printed image are missing even

The nozzle is clogged.

Wash the printheads.

after head cleaning is performed

 

 

repeatedly.

 

 

 

 

 

The problem is print quality

ENWW

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HP 10000s manual Problem is print quality, This section explains how to solve print quality problems

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