System Support, Compaq Diagnostics, Types of Tests | HP 1215EA

System Support

This section covers:

•Compaq Diagnostics

•Compaq Service Connection

You can select Quick or Complete as a starting point for a Custom test. If you select Interactive mode, stay with your Notebook for the interactive test portions.

Compaq Diagnostics

(available on select models)

Compaq Diagnostics provides an easy way to perform system checks and diagnose problems. Double-click on the Compaq Help and Support icon on the Windows desktop. When you click on the Compaq Diagnostics link, a progress bar is displayed while the application analyses your Presario Notebook for information about its components. After approximately one minute, a Summary window with the component information is displayed.

A row of icons is located at the top of the window. Clicking these icons provides information about the components being tested. Refer to the following table for descriptions of the tabs.

Tab	Description
Overview	Contains information about your Notebook

Test	Selects the devices you want tested

Status	Shows progress of tests and faults detected

Log	Shows a record of all device tests and detailed results

Error	Reports details of errors detected

Types of Tests

You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it can be run in either the interactive or unattended mode.

Complete or Custom tests are completed only in the Interactive mode, since they test the audio and video components of your Presario Notebook. You must be present to confirm the test results. Complete testing takes approximately 10 minutes.

PRESARIO NOTEBOOK BEYOND SET-UP GUIDE	SERVICE 8-11
1200 SERIES

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HP 1215EA manual System Support, Compaq Diagnostics, Types of Tests, Tab Description

Contents

Presario Presario Page Contents Using Your Notebook Common Tasks Let’s Go Surfing Caring for Your Battery Solutions Glossary Index CONTENTS-VIII Introduction Printed Documents Where CanSafety and Comfort Guide Getting Started Poster Warranty Certificate Presario Operating System Manual Symbols Graphics Safety Protecting Your Notebook During an Electrical Storm Series Your At a Glance Common Features Front Your Presario Internet Zone Buttons and Lights These buttons automatically connect you to the Internet Function Keys Description Status Display and Volume Controls Left Side Components Right Side Components Rear Panel Rear Components Underside Underside Components Using Your Do’s Power OnPlugging and Unplugging AC Power Don’ts Power Button Functionality Why Use AC Power When I’ve Got a Battery?Turning Your Notebook On and Off Recovering from a Locked Programme Recovering from a Locked System Removing the Battery Using Battery PowerInserting the Battery Charging the Battery Left-Click Using the TouchPad Instead of a MouseTouchPad Right-Click Tapping and Double-Tapping Edge Motion Changing Resolution Display Properties Adjusting Brightness Internet Zone Buttons Re-programming Internet Zone Buttons Storage Drives Using the Diskette DriveIdentifying Your Storage Drives Setting the Password Using the Security SlotPower-On Password Security Removing the Password If Supervisor Password Is Series Common 4 Tasks Connecting and Enabling TV-Out TV-Out Connection Adjusting the Television Screen Select a Display Device Select a Multi-monitor Device Switching Between Displays Display Modes Using Anti-Virus Software Anti-Virus Software Recognising a Computer Virus Removing a Virus Updating McAfee VirusScan Virus ProtectionUpgrading McAfee VirusScan software Installing Software from a CD or Diskette Adding and Removing Software Installing a Downloaded Programme File Software and Hardware Attaching Hardware Devices Series Series Using the CD 5 or DVD Drive Insert and Remove Discs Inserting a Disc Removing a Disc Manually Ejecting a Disc Disabling the Self-Starting Feature Playing Audio CDs Playing Non-DVD Video Discs Using the DVD Player DVDs Title Description On-Screen ControlsVideo Display and Parental Controls Changes the playing audio track to audio Button Title DescriptionAudio track Another track located on the DVD. Most Setting the Play Features Using Regionalised DVDs Identifying Your Region Setting Selecting Your Region Setting Showing and Hiding the DVD Panel Zooming the View CD-RW Basics Installing Adaptec Easy CD CreatorEasy CD Creator and Direct CD Using Adaptec Easy CD Creator Creating Audio CDs Series Creating Data CDs DirectCD Jewel Case Creator Preventing Buffer Under-run Errors CD Copier Accessing Easy CD Creator User Information Series Let’s Go Surfing What is the Internet? Basic Concepts Presario Notebook Beyond SET-UP Guide LET’S GO Surfing Hyperlinks What is the World Wide Web?Web Sites and Web Pages Web Servers Internet Address URL Internet Service Provider ISPSurfing the Web Modem Search Engine Mail Using Microsoft Internet Explorer What is a Browser?Browsers Series Search Engines Choosing a Search Engine Using a Search Engine Searching on the Web Accessing Files from the Internet Conclusion Caring for Your Battery Storing the Battery Battery CareUsing the Battery Checking Battery Power Recycling the Battery Battery Calibration Calibrating the Battery From Running on batteries column Battery Charging Time Maximising Battery Operating TimePurchasing Spare or Extra Batteries Fixing a Low-Battery Condition Connect the AC Adapter Replace the Drained Battery with a Charged One Suspend Your Work Understanding Power Management Power ManagementWhat is Power Management? Saving Energy Shutdown, then Standby from Starting and Ending Power ModesIf you want to Then Result / Indicators Shutdown, then Hibernate Service Cleaning Your Notebook’s Exterior Preventative MaintenanceCleaning the Keyboard Cleaning the Display Screen Cleaning the TouchPad Caring for Your Presario Notebook Backup Utilities Using Backup Devices Using ScanDisk Hard Disk ErrorsUsing Disk Cleanup Deleting Stored Files De-fragmenting Your Hard Disk Hard Disk Space Management Checking the Hard Disk Space Deleting Unnecessary Files Using the Recycle Bin Types of Tests Compaq DiagnosticsSystem Support Tab Description Testing Equipment Select Interactive mode or Unattended mode Turning Compaq Service Connection On and Off Compaq Service ConnectionHow Does It Work? Privacy and Data Security Solutions Finding Solutions Quickly Basic SolutionsHelpful Hints Frequently Asked Questions General Questions Series Display Questions How can I change the display settings on my Notebook?My display monitor is blank. What should I do? There is no sound coming from my Notebook. What’s wrong? Questions about SoundQuestions about Movies DVD movie is too dim or too bright. What should I do? Can I download upgrades from the Compaq Internet site? Questions about UpgradesHow do I know how much battery power I have? Questions about Peripherals Error Messages Receive hard disk error messages. What is wrong? Series Solutions Tables Audio and Video Video or Display Symptom Problem Solution Video is also referred to as the display Battery and Power Battery Symptom Problem Solution Cont’d Power Symptom Problem Solution Warranty Statement Restart your Notebook by CD or DVD Drive Symptom Problem Solution Mass Storage Is poor when Diskette Drive Symptom Problem Solution 2 Floppy a drive Wrong type of diskette is being used My Computer g icon Symptom Problem Solution Diskette Drive Hard Drive Symptom Problem Solution Internet Symptom Problem Solution Games Symptom Problem SolutionGames and Internet Internet Keyboard and TouchPad Keyboard and TouchPad Symptom Problem SolutionClick Shut Down Keyboard and TouchPad Enter key To Settings PC Cards Symptom Problem Solution Memory Symptom Problem SolutionMemory and PC Card Series Glossary See peripheral GLOSSARY-2 Desktop See Windows desktop Directory See folder DSL digital subscriber line Floppy disk See diskette GLOSSARY-6 Internet Explorer See MicrosoftLink See hyperlink Midi musical instrument digital interface pronounced middy See Microsoft Windows Netscape Navigator a Web See browser GLOSSARY-10 See microprocessor See pop-up menu GLOSSARY-12 Taskbar See Windows taskbar URL uniform resource locator See anti-virus software Video phone See Internet phoneWeb See World Wide Web GLOSSARY-15 GLOSSARY-16 Index INDEX-2 DVD INDEX-4 INDEX-5 INDEX-6 URL INDEX-8