Print cartridge problems, See print a self-test report on | HP 1240

troubleshooting

chapter 8

print cartridge problems

problem	possible cause and solution
The HP Fax does not	First check to see whether the print cartridge is out of ink. To do this,
print satisfactorily.	see print a self-test report on page 66.
	However, before you do this, check the print cartridge to make sure
	you have properly removed its packaging. Being careful not to
	touch the gold-colored contacts or ink nozzles, make sure you have
	gently pulled the pink tab to remove the plastic tape.

	If you determine that you need to replace a print cartridge see
	replace the print cartridges on page 67.

The self-test report	Clean the print cartridges. See clean the print cartridges on
shows streaking or	page 70.
white lines through
one or more of the
colored bars.

The status message	1	Remove and re-insert the print cartridges. See replace the
continues to ask me to		print cartridges on page 67.
replace the cartridge	2	Align and clean the print cartridges. See align the print
after I have already		cartridges on page 70 and clean the print cartridges on
replaced it.		page 70.
	3	If this does not help, the contacts may need to be cleaned.
		See clean the print cartridge contacts on page 71.

98	hp fax 1240 series

Image 108

HP 1240 manual Print cartridge problems, See print a self-test report on, Print cartridges on

Contents

Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get started Get helpHp fax overview Help Description Feature Purpose Hp fax at a glance Feature Rear cleanout doorFront panel overview Line port Feature Menu overview Get started Load paper and load originals Open and close the hp faxOpen and close the hp fax on Open and close the paper tray Open and close the document feeder tray and document catcher Papers Recommended papers on Papers to avoid on Recommended papers Papers to avoidPaper types Paper sizes Load paper Load papers Paper type settings Paper Front panel settingSet the paper type Load other types of paper in the paper tray Paper size setting for copying Set the paper sizeSet the paper type Paper size setting for receiving a fax Avoid jams Load originals Load originals & paper Use the fax features Enable fax confirmation Send a fax Send a basic fax Send a color original or photo faxPress Start Black Press Start Color Send a fax using speed dials Send a fax using redialSchedule a fax Press Start Black or Start Color Cancel a scheduled fax Send a fax from memorySee set the date and time on Send a fax using monitor dialing To send a fax from memory using the scan & fax buttonTo send a fax from memory using the fax button Press Scan & Fax To send a fax using monitor dialing from the front panel To send a fax using monitor dialing from the handsetTo send a fax manually using the handset Send a fax manually from a telephone Set the answer mode To change the answer mode from the front panelTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answering Receive a fax manually using the handset Receive a fax manually from a phone Receive a fax manually from the front panel Poll to receive a fax Answer incoming calls using the handset Make phone calls using the handsetUse the handset Receive faxes using the handset Send faxes using the handsetAdjust the handset volume Set the fax header Enter text Enter a phone number Available description symbols Print reportsGenerate reports automatically Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entries Update speed-dial entries Add group speed-dial entries Change fax resolution and lighter/darker settings Change the fax resolutionDelete speed-dial entries Change lighter/darker setting Set new defaults Set fax options Set the date and time Adjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automatically Set automatic reduction for incoming faxes Use error correction mode Fax speed settingSet the fax speed Use caller ID Block junk fax numbers Set backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Use the copy features Use the copy features from the front panelOverview Change default copy settings Increase copy speed or quality Copy a two-page black-and-white document Make multiple copies of the same original Copy a washed-out originalPress Start Color or Start Black Reduce or enlarge Copy a legal-size document onto letter paper Copy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copying Copy Order supplies Order mediaOrder print cartridges Order other supplies Country/region Number for ordering Clean the glass Maintain your hp fax Clean the white strip Clean the exterior Work with print cartridgesPrint cartridge information Press Setup Print a self-test report Handle the print cartridges Replace the print cartridges Print carriage moves into view Maintain Clean the print cartridges Align the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Restore factory defaults Replace the telephone cord Set the prompt delay time Set the scroll speed Self-maintenance sounds Set the language and country/region Fax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn line How to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax calls How your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mail Case I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Troubleshooting information Installation troubleshooting on Paper jams onStatus lights Installation troubleshooting Problem Possible cause and solution Cartridges on Strip is turned on Paper jams Print cartridge problems Cartridges on page 70 and clean the print cartridges onSee clean the print cartridge contacts on See print a self-test report on Copy problems Then press Start Black or Start ColorOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on 105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone on Fax using monitor dialing on page 22 or send a fax manually Rings. For information, see change the answer ring patternDistinctive ringing on From a telephone on Print cartridge messages Message Solution Front panel messages Message Solution Message SolutionsAlignment messages Fax messages Message Solution No color fax. Fax Copy messages General status messages Severe error messages Error message SolutionAutomatic document feeder messages Fax log error codes Error code Error definitionCorrection mode on 116 Paper specifications Technical informationPaper-tray capacities Automatic document feeder paper capacity Fax specifications Physical specificationsPrint margin specifications Paper sizes Power specifications Environmental specificationsEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling program Regulatory notices Regulatory model identification number FCC statement 122 123 Declaration of conformity EMC Hp fax 1240 series support Get support and other information from the InternetHp customer support Call in the U.S Call in Canada Prepare your hp fax for shipment 128 Warranty information Duration of limited warrantyWarranty service Warranty upgrades Returning your hp fax for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 132 Index Numerics 111 123 136 Page Q5621-90108