Automatic document feeder messages, Severe error messages | HP 1240

troubleshooting

chapter 8

message	solution

Memory full; press	The memory is full or the HP Fax has too many faxes stored in memory.
OK.	Print the faxes stored in memory. Or, you can unplug the HP Fax to
	delete all faxes stored in memory.
	See reprint the faxes in memory on page 49 for more information.

Paper mismatch. Try	The Paper Size setting does not match the actual size of the paper that
changing paper size	is loaded in the paper tray.
or paper in tray, then	Make sure the Paper Size setting matches the size of the paper that is
press OK.	loaded in the paper tray. If there is a mismatch, you can either change
	the Paper Size setting or the paper in the paper tray.
automatic document feeder messages

message	solution

Original jam. Clear	Paper has jammed in the automatic document feeder.
jam, and then press	Clear the jam from the automatic document feeder and try the job again.
OK.	Do not load more than 20 sheets in the automatic document feeder.
	For more information, see paper jams on page 97.

Feeder problem. Re-	The automatic document feeder did not work properly, and the job did
load original, and	not finish.
then re-start job. Press	Try loading the originals into the automatic document feeder again, and
OK to continue.	restart the job. Do not load more than 20 sheets in the automatic
	document feeder.
severe error messages

error message	solution

Fatal error. Call for	A fatal error denoted by an eight-character error code has made the
service.	HP Fax misfunction.
	Note the error code and contact Hewlett-Packard.

Error. Reset power.	Some problem occurred that can only be corrected by turning the power
	off and then back on. An eight-character error code might be included.
	Note this number in case the problem persists and you need to contact
	HP.
	Turn the power off and then back on.

114	hp fax 1240 series

Image 124

HP 1240 manual Automatic document feeder messages, Severe error messages, Error message Solution

Contents

Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get started Get helpHp fax overview Help Description Feature Purpose Hp fax at a glance Feature Rear cleanout doorFront panel overview Line port Feature Menu overview Get started Open and close the hp fax Load paper and load originalsOpen and close the hp fax on Open and close the paper tray Open and close the document feeder tray and document catcher Papers Recommended papers on Papers to avoid on Recommended papers Papers to avoidPaper types Paper sizes Load paper Load papers Paper type settings Paper Front panel settingSet the paper type Load other types of paper in the paper tray Set the paper size Paper size setting for copyingSet the paper type Paper size setting for receiving a fax Avoid jams Load originals Load originals & paper Use the fax features Enable fax confirmation Send a fax Send a basic fax Send a color original or photo faxPress Start Black Press Start Color Send a fax using speed dials Send a fax using redialSchedule a fax Press Start Black or Start Color Send a fax from memory Cancel a scheduled faxSee set the date and time on Send a fax using monitor dialing To send a fax from memory using the scan & fax buttonTo send a fax from memory using the fax button Press Scan & Fax To send a fax using monitor dialing from the front panel To send a fax using monitor dialing from the handsetTo send a fax manually using the handset Send a fax manually from a telephone To change the answer mode from the front panel Set the answer modeTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answering Receive a fax manually using the handset Receive a fax manually from a phone Receive a fax manually from the front panel Poll to receive a fax Make phone calls using the handset Answer incoming calls using the handsetUse the handset Receive faxes using the handset Send faxes using the handsetAdjust the handset volume Set the fax header Enter text Enter a phone number Print reports Available description symbolsGenerate reports automatically Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entries Update speed-dial entries Add group speed-dial entries Change the fax resolution Change fax resolution and lighter/darker settingsDelete speed-dial entries Change lighter/darker setting Set new defaults Set fax options Set the date and time Set the paper size for received faxes Adjust the ring volumeSet tone or pulse dialing Edit or cancel fax forwarding Adjust the phone line monitor volumeForward faxes to another number Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automatically Set automatic reduction for incoming faxes Fax speed setting Use error correction modeSet the fax speed Use caller ID Block junk fax numbers To add junk fax numbers Set backup fax receptionTo delete junk fax numbers Stop faxing Reprint the faxes in memorySet the country and language Fax Use the copy features from the front panel Use the copy featuresOverview Change default copy settings Increase copy speed or quality Copy a two-page black-and-white document Copy a washed-out original Make multiple copies of the same originalPress Start Color or Start Black Reduce or enlarge Copy a legal-size document onto letter paper Copy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copying Copy Order supplies Order mediaOrder print cartridges Order other supplies Country/region Number for ordering Clean the glass Maintain your hp fax Clean the white strip Work with print cartridges Clean the exteriorPrint cartridge information Press Setup Print a self-test report Handle the print cartridges Replace the print cartridges Print carriage moves into view Maintain Align the print cartridges Clean the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Restore factory defaults Replace the telephone cord Set the prompt delay time Set the scroll speed Self-maintenance sounds Set the language and country/region Fax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn line How to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax calls How your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mail Case I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Installation troubleshooting on Paper jams on Troubleshooting informationStatus lights Installation troubleshooting Problem Possible cause and solution Cartridges on Strip is turned on Paper jams Print cartridge problems Cartridges on page 70 and clean the print cartridges onSee clean the print cartridge contacts on See print a self-test report on Then press Start Black or Start Color Copy problemsOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on 105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone on Fax using monitor dialing on page 22 or send a fax manually Rings. For information, see change the answer ring patternDistinctive ringing on From a telephone on Print cartridge messages Message Solution Front panel messages Message Solutions Message SolutionAlignment messages Fax messages Message Solution No color fax. Fax Copy messages General status messages Error message Solution Severe error messagesAutomatic document feeder messages Error code Error definition Fax log error codesCorrection mode on 116 Paper specifications Technical informationPaper-tray capacities Automatic document feeder paper capacity Fax specifications Physical specificationsPrint margin specifications Paper sizes Environmental specifications Power specificationsEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling program Regulatory notices Regulatory model identification number FCC statement 122 123 Declaration of conformity EMC Get support and other information from the Internet Hp fax 1240 series supportHp customer support Call in the U.S Call in Canada Prepare your hp fax for shipment 128 Warranty information Duration of limited warrantyWarranty service Warranty upgrades Hewlett-packard limited global warranty statement Returning your hp fax for serviceExtent of limited warranty Limitations of liability Limitations of warrantyLocal law 132 Index Numerics 111 123 136 Page Q5621-90108