Installation troubleshooting | HP 1240 guide

troubleshooting

chapter 8

installation troubleshooting

Use this section to solve any problems you might encounter while installing the HP Fax.

problem	possible cause and solution
I received a message	This might mean the front panel cover is not attached, or it is
on the front panel	attached incorrectly. Make sure that you attach the bezel as
display to attach the	described below and that it is firmly in place.
front panel cover.	1 Insert the front-panel cover tabs into the slots on the top of the

	device.

2Snap the front-panel cover down firmly on both front corners. Make sure it is even with the device.

3Make sure all the buttons can move freely.

94	hp fax 1240 series

Image 104

HP 1240 manual Installation troubleshooting, Problem Possible cause and solution

Contents

Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Get started Get helpHp fax overview Help Description Feature Purpose Hp fax at a glance Feature Rear cleanout doorFront panel overview Line port Feature Menu overview Get started Open and close the hp fax on Load paper and load originalsOpen and close the hp fax Open and close the paper tray Open and close the document feeder tray and document catcher Papers Recommended papers on Papers to avoid on Recommended papers Papers to avoidPaper types Paper sizes Load paper Load papers Paper type settings Paper Front panel settingSet the paper type Load other types of paper in the paper tray Set the paper type Paper size setting for copyingSet the paper size Paper size setting for receiving a fax Avoid jams Load originals Load originals & paper Use the fax features Enable fax confirmation Send a fax Send a basic fax Send a color original or photo faxPress Start Black Press Start Color Send a fax using speed dials Send a fax using redialSchedule a fax Press Start Black or Start Color See set the date and time on Cancel a scheduled faxSend a fax from memory Send a fax using monitor dialing To send a fax from memory using the scan & fax buttonTo send a fax from memory using the fax button Press Scan & Fax To send a fax using monitor dialing from the front panel To send a fax using monitor dialing from the handsetTo send a fax manually using the handset Send a fax manually from a telephone To send a fax manually from a connected phone Set the answer modeTo change the answer mode from the front panel Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Receive a fax Set the number of rings before answering Receive a fax manually using the handset Receive a fax manually from a phone Receive a fax manually from the front panel Poll to receive a fax Use the handset Answer incoming calls using the handsetMake phone calls using the handset Receive faxes using the handset Send faxes using the handsetAdjust the handset volume Set the fax header Enter text Enter a phone number Generate reports automatically Available description symbolsPrint reports Automatic Reports Setup Generate reports manually Set up speed dialing Create individual speed-dial entries Update speed-dial entries Add group speed-dial entries Delete speed-dial entries Change fax resolution and lighter/darker settingsChange the fax resolution Change lighter/darker setting Set new defaults Set fax options Set the date and time Set tone or pulse dialing Adjust the ring volumeSet the paper size for received faxes Forward faxes to another number Adjust the phone line monitor volumeEdit or cancel fax forwarding Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automatically Set automatic reduction for incoming faxes Set the fax speed Use error correction modeFax speed setting Use caller ID Block junk fax numbers To delete junk fax numbers Set backup fax receptionTo add junk fax numbers Set the country and language Reprint the faxes in memoryStop faxing Fax Overview Use the copy featuresUse the copy features from the front panel Change default copy settings Increase copy speed or quality Copy a two-page black-and-white document Press Start Color or Start Black Make multiple copies of the same originalCopy a washed-out original Reduce or enlarge Copy a legal-size document onto letter paper Copy a full Copy a document that has been faxed several times Enhance light areas of your copy Enhance the colors of your original Stop copying Copy Order supplies Order mediaOrder print cartridges Order other supplies Country/region Number for ordering Clean the glass Maintain your hp fax Clean the white strip Print cartridge information Clean the exteriorWork with print cartridges Press Setup Print a self-test report Handle the print cartridges Replace the print cartridges Print carriage moves into view Maintain To align the print cartridges from the front panel Clean the print cartridgesAlign the print cartridges Clean the print cartridge contacts Restore factory defaults Replace the telephone cord Set the prompt delay time Set the scroll speed Self-maintenance sounds Set the language and country/region Fax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn line How to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table Case a separate fax line no voice calls received How your hp fax will answer fax calls How your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls How to answer fax calls manually Case H shared voice/fax line with voice mail Case I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Status lights Troubleshooting informationInstallation troubleshooting on Paper jams on Installation troubleshooting Problem Possible cause and solution Cartridges on Strip is turned on Paper jams Print cartridge problems Cartridges on page 70 and clean the print cartridges onSee clean the print cartridge contacts on See print a self-test report on Or Start Color Copy problemsThen press Start Black or Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Fax problems Faxes in memory on 105 Such as a PC modem or an answering machine. For more Your office on Fax manually from a phone on Fax using monitor dialing on page 22 or send a fax manually Rings. For information, see change the answer ring patternDistinctive ringing on From a telephone on Print cartridge messages Message Solution Front panel messages Alignment messages Message SolutionMessage Solutions Fax messages Message Solution No color fax. Fax Copy messages General status messages Automatic document feeder messages Severe error messagesError message Solution Correction mode on Fax log error codesError code Error definition 116 Paper specifications Technical informationPaper-tray capacities Automatic document feeder paper capacity Fax specifications Physical specificationsPrint margin specifications Paper sizes Environmental product stewardship program Power specificationsEnvironmental specifications Material safety data sheets Paper usePlastics Recycling program Regulatory notices Regulatory model identification number FCC statement 122 123 Declaration of conformity EMC Hp customer support Hp fax 1240 series supportGet support and other information from the Internet Call in the U.S Call in Canada Prepare your hp fax for shipment 128 Warranty information Duration of limited warrantyWarranty service Warranty upgrades Extent of limited warranty Returning your hp fax for serviceHewlett-packard limited global warranty statement Local law Limitations of warrantyLimitations of liability 132 Index Numerics 111 123 136 Page Q5621-90108