Power outlet. Press the On button to turn on the HP Fax | HP 1240

	troubleshooting information

problem	possible cause and solution

Nothing happens	• The HP Fax is turned off. Look on the HP Fax front panel. If
when I try to copy.	the display is blank and no lights are on, the HP Fax is turned
	off. Make sure the power cord is connected and plugged into
	a power outlet. Press the On button to turn on the HP Fax.
	• The original is placed incorrectly in the document feeder tray.
	Make sure it is inserted fully into the document feeder tray.
	When the original is properly inserted, Original loaded
	appears on the front panel display. If this message does not
	appear, remove your original and re-insert it.
	• The HP Fax might be busy copying or receiving a fax. Check
	the display on the front panel to see if the HP Fax is busy.
	• The HP Fax has a paper jam. See paper jams on page 97.
	• Small size paper is loaded in the paper tray.
	The HP Fax only supports copying onto full size paper. Load Letter,
	A4, or Legal paper and try copying again.

troubleshooting

user guide

101

Image 111

HP 1240 manual Power outlet. Press the On button to turn on the HP Fax

Contents

Hp fax Series User guide Page Hp fax 1240 series Page Contents Use the copy features Order supplies Troubleshooting information Index Contents Help Description Get startedGet help Hp fax overview Hp fax at a glance Feature Purpose Line port FeatureRear cleanout door Front panel overview Feature Menu overview Get started Load paper and load originals Open and close the hp faxOpen and close the hp fax on Open and close the document feeder tray and document catcher Open and close the paper tray Recommended papers on Papers to avoid on Papers Paper sizes Recommended papersPapers to avoid Paper types Load papers Load paper Load other types of paper in the paper tray Paper type settingsPaper Front panel setting Set the paper type Paper size setting for copying Set the paper sizeSet the paper type Avoid jams Paper size setting for receiving a fax Load originals Load originals & paper Use the fax features Send a fax Enable fax confirmation Press Start Color Send a basic faxSend a color original or photo fax Press Start Black Press Start Black or Start Color Send a fax using speed dialsSend a fax using redial Schedule a fax Cancel a scheduled fax Send a fax from memorySee set the date and time on Press Scan & Fax Send a fax using monitor dialingTo send a fax from memory using the scan & fax button To send a fax from memory using the fax button Send a fax manually from a telephone To send a fax using monitor dialing from the front panelTo send a fax using monitor dialing from the handset To send a fax manually using the handset Set the answer mode To change the answer mode from the front panelTo send a fax manually from a connected phone Answering on If the call is a fax call, the HP Fax will Ring pattern distinctive ringing on Set the number of rings before answering Receive a fax Receive a fax manually from a phone Receive a fax manually using the handset Poll to receive a fax Receive a fax manually from the front panel Answer incoming calls using the handset Make phone calls using the handsetUse the handset Set the fax header Receive faxes using the handsetSend faxes using the handset Adjust the handset volume Enter a phone number Enter text Available description symbols Print reportsGenerate reports automatically Automatic Reports Setup Generate reports manually Create individual speed-dial entries Set up speed dialing Add group speed-dial entries Update speed-dial entries Change fax resolution and lighter/darker settings Change the fax resolutionDelete speed-dial entries Change lighter/darker setting Set new defaults Set the date and time Set fax options Adjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringing Set automatic reduction for incoming faxes Use error correction mode Fax speed settingSet the fax speed Block junk fax numbers Use caller ID Set backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Use the copy features Use the copy features from the front panelOverview Increase copy speed or quality Change default copy settings Copy a two-page black-and-white document Make multiple copies of the same original Copy a washed-out originalPress Start Color or Start Black Copy a legal-size document onto letter paper Reduce or enlarge Copy a full Copy a document that has been faxed several times Enhance light areas of your copy Stop copying Enhance the colors of your original Copy Order other supplies Order suppliesOrder media Order print cartridges Country/region Number for ordering Maintain your hp fax Clean the glass Clean the white strip Clean the exterior Work with print cartridgesPrint cartridge information Print a self-test report Press Setup Replace the print cartridges Handle the print cartridges Print carriage moves into view Maintain Clean the print cartridges Align the print cartridgesTo align the print cartridges from the front panel Clean the print cartridge contacts Replace the telephone cord Restore factory defaults Set the scroll speed Set the prompt delay time Set the language and country/region Self-maintenance sounds Fax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to you How to choose the right fax setup for your office Yes, I have a voice mail service Select your fax setup case from this table How your hp fax will answer fax calls Case a separate fax line no voice calls received How your hp fax will answer fax calls Case C shared voice/fax line Case D fax line shared with PC modem no voice calls received Case E shared voice/fax line with PC modem Case F shared voice/fax line with answering machine How your hp fax will answer fax calls Fax setup How your hp fax will answer fax calls Case H shared voice/fax line with voice mail How to answer fax calls manually Case I shared voice/fax line with PC modem and voice mail How to answer fax calls manually Troubleshooting information Installation troubleshooting on Paper jams onStatus lights Problem Possible cause and solution Installation troubleshooting Cartridges on Strip is turned on Paper jams See print a self-test report on Print cartridge problemsCartridges on page 70 and clean the print cartridges on See clean the print cartridge contacts on Copy problems Then press Start Black or Start ColorOr Start Color Print cartridges. See work with print cartridges on Power outlet. Press the On button to turn on the HP Fax Paper type is not suitable for the HP Fax. For information Then try copying again Faxes in memory on Fax problems 105 Such as a PC modem or an answering machine. For more Fax manually from a phone on Your office on From a telephone on Fax using monitor dialing on page 22 or send a fax manuallyRings. For information, see change the answer ring pattern Distinctive ringing on Front panel messages Print cartridge messages Message Solution Message Solution Message SolutionsAlignment messages No color fax. Fax Fax messages Message Solution Copy messages General status messages Severe error messages Error message SolutionAutomatic document feeder messages Fax log error codes Error code Error definitionCorrection mode on 116 Automatic document feeder paper capacity Paper specificationsTechnical information Paper-tray capacities Paper sizes Fax specificationsPhysical specifications Print margin specifications Power specifications Environmental specificationsEnvironmental product stewardship program Recycling program Material safety data sheetsPaper use Plastics Regulatory model identification number Regulatory notices 122 FCC statement 123 EMC Declaration of conformity Hp fax 1240 series support Get support and other information from the InternetHp customer support Call in Canada Call in the U.S Prepare your hp fax for shipment 128 Warranty upgrades Warranty informationDuration of limited warranty Warranty service Returning your hp fax for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 132 Numerics Index 111 123 136 Page Q5621-90108