HP 1240 manual Rings. For information, see change the answer ring pattern, Distinctive ringing on

troubleshooting

chapter 8

problem	possible cause and solution
I cannot receive	• If you are not using a distinctive ring service, check to make sure
faxes, but I can send	that the Answer Ring Pattern feature on your HP Fax is set to All
faxes.	Rings. For information, see change the answer ring pattern
(continued)	(distinctive ringing) on page 44.
	• If your HP Fax shares the same phone line with other types of
	phone equipment—such as an answering machine or a PC
	modem—the fax signal level could be reduced, causing fax
	reception problems.
	To find out if other equipment is causing a problem, disconnect
	everything except the HP Fax from the phone line, and then try to
	receive a fax. If fax reception is successful without the equipment,
	then one or more pieces of the equipment is causing problems; try
	adding them back one at a time and faxing, until you identify
	which equipment is causing the problem.
I cannot send faxes,	• If you are using speed dial to dial the fax number, the HP Fax
but I can receive	might be dialing too fast or too soon. To solve this problem, try one
faxes.	of the following:
	– Try manually dialing the fax number from the HP Fax front
	panel, or from an attached phone. For information, see send a
	fax using monitor dialing on page 22 or send a fax manually
	from a telephone on page 23.
	– Re-create the speed dial setting and insert some pauses. For
	information, see create individual speed-dial entries on
	page 36.
	• If your telephone line has a PBX system, make sure you are dialing
	the number for an outside line before dialing the fax number.
	• The receiving fax machine might be having problems. To check
	this, try calling the fax number from a telephone and listen for fax
	tones. If you cannot hear fax tones, the receiving fax might not be
	turned on or connected, or a voice mail service could be
	interfering with the recipient’s phone line.
Fax tones are	• When you have an answering machine on the same phone line
recorded on my	you use for fax calls, you must connect the answering machine
answering machine.	directly to the HP Fax (or through a directly-connected PC modem,
	if applicable) as described in fax setup on page 75. If you do not
	connect it as recommended, fax tones could be recorded on your
	answering machine.
I hear static on my	• If you did not connect the HP Fax from the port labeled “1-LINE” to
telephone line ever	your telephone wall jack using the phone cord supplied in the box
since I connected the	with your HP Fax, you could hear static on your phone line and
HP Fax.	you probably will not be able to fax successfully.* This special 2-
	wire cord is different from the more common 4-wire cords you
	might already have in your office. For more information, see I have
	difficulties when sending faxes and when receiving faxes. on
	page 105.

108 hp fax 1240 series