Poor copy quality

These are some examples of poor copy quality:

•Blank pages

•Checkerboard pattern

•Distorted graphics or pictures

•Missing characters

•Faded print

•Dark print

•Skewed lines

•Smudges

•Streaks

•Unexpected characters

•White lines in print

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

THE TONER MAY BE LOW

When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge.

THE SCANNER GLASS MAY BE DIRTY

Clean the scanner glass with a clean, lint-free cloth dampened with water.

THE COPY IS TOO LIGHT OR TOO DARK

Adjust the copy darkness setting.

CHECK THE QUALITY OF THE ORIGINAL DOCUMENT

Make sure the quality of the original document is satisfactory.

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

UNWANTED TONER IS IN THE BACKGROUND

•Adjust the darkness to a lighter setting.

•Change the Background Removal setting in the Copy Settings menu.

Troubleshooting

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