HP 382 Solving paper feed problems

CHECK FOR SERVICE MESSAGES

If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If the error recurs, call for service.

Memory card

Make sure the memory card is securely connected to the printer system board.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then press .

Page that jammed does not reprint after you clear the jam

In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

1Press .

2Press the arrow buttons until Settings appears, and then press .

3Press the arrow buttons until General settings appears, and then press .

4Press the arrow buttons until Print Recovery appears, and then press .

Troubleshooting

219