MAKE SURE THE OPTION IS SELECTED

From the computer you are printing from, select the option. For more information, see “Updating available options in the printer driver” on page 35.

Drawers

MAKE SURE THE PAPER IS LOADED CORRECTLY

1Open the paper tray.

2Check for paper jams or misfeeds.

3Make sure paper guides are aligned against the edges of the paper.

4Make sure the paper tray closes properly.

5Close the door.

RESET THE PRINTER

Turn the printer off. Wait 10 seconds. Turn the printer back on.

Multipurpose feeder

CHECK THE MULTIPURPOSE FEEDER

Make sure the 650-sheet duo drawer (multipurpose feeder) is installed properly.

CLEAR ANY JAMS

Clear any jams in the multipurpose feeder.

CHECK THE POWER CORD CONNECTION

Make sure:

•The power cord is plugged into the printer and a properly grounded electrical outlet.

•The outlet has power.

CHECK THE PAPER

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct position for the size loaded.

Troubleshooting

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