Color Printing Problems
Printing black instead of color
Problem | Solution |
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Color mode is not selected in your software | Select color mode instead of grayscale or |
application or printer driver. | monochrome mode in your software |
| application or printer driver. |
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The correct printer driver is not selected in | Select the correct printer driver. |
your software application. |
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The printer is not properly configured. | Verify the printer configuration by printing a |
| configuration page. |
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No color appears on the configuration page. | Consult your service representative. |
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Missing color or incorrect shade
Problem | Solution |
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Your media does not meet the specifications | See the HP LaserJet Printer Family Paper |
for this printer. | Specification Guide. |
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You are operating the printer in excessively | Verify that the printer’s environment is within |
humid conditions. | humidity specifications. |
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The color density and balance are not set | See the adjusting color balance section in |
properly. | chapter 4. |
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The toner density sensor may need cleaning. | Clean the toner density sensor (see chapter 7 |
| for cleaning instructions). |
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EN | Chapter 9 163 |