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HP 4500DN manual Solving Problems with the Printer

Models: 4500DN

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168 Solving Problems with the Printer

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HP 4500DN manual Solving Problems with the Printer

Contents

4500, 4500 N, 4500 DN Printer Page User Guide Warranty Contents Common Printing Tasks Using Color Consumables and Cleaning Appendix a Dimm Installation Index Where to Look for More Information Setting Up the PrinterHP JetDirect Print Server Software Installation Guide Getting Started GuideUsing the Printer Online User GuideQuick Reference Guide Online HelpHow to Use This Online User Guide Magnifying the Page ViewFinding Words Paging Through a DocumentBrowsing with Thumbnails Using Your Printer HP Color LaserJet 4500 PrinterOverview Printer Features MemoryFeatures High content of recyclable components and materials Factors Affecting Printer Performance Effects of Printer Features Managing MemoryLocating Printer Components Page Select printer settings using the printer control panel Enter printer commands directly into filesControlling Print Jobs Printer Supplies and Accessories Accessory Product Description Additional Information NumberHP JetSend Communications Using the Printer Control Panel OverviewWhen to Use the Printer Control Panel Locating Printer Control Panel Features 1Printer Control PanelUsing Printer Control Panel Keys Using the Printer Online Help SystemInterpreting Control Panel Indicator Lights Indicator Off FlashingUsing Printer Control Panel Menus Menu LockingInformation Menu Printing a Menu Map Interpreting the Menu MapTo print a menu map Printing a Printer Configuration Interpreting the Printer ConfigurationTo print a printer configuration Page Paper Handling Menu Menu Item ValuesConfiguration Menu Menu Item Values DescriptionPrinting Menu Menu EIO MenuCalibration Menu Resets Menu Using the Printer Control Panel Shared Environments Changing Printer Control Panel Configuration Settings Changing PowerSave SettingsTo change printer control panel configuration settings Switching Printer Personalities To change PowerSave settingTo switch printer personality Setting the I/O Timeout To set the I/O TimeoutTo disable the high speed parallel interface Disabling the High-Speed Parallel InterfaceSetting Advanced Functions Resetting Printer MemoryTo enable bidirectional parallel communication To reset printer memoryResetting the Printer to Factory Default Settings To reset the printer to factory default settingsCommon Printing Tasks OverviewSelecting Print Media Supported Media Weights and Sizes JIS B5Duplex Media to Avoid Printing on Special Media Printing on TransparenciesPrinting on Glossy Paper Printing on Colored PaperPrinting Envelopes Printing on LabelsHeavy Paper Preprinted Forms and LetterheadRecycled Paper Controlling Print Jobs Selecting Output BinsSelecting Media by Type Configuring Input Trays Configuring Tray 1 as a CassetteTo configure Tray 1 as a cassette Configuring Trays 2 and 3 by Media Type To configure Trays 2 orTray Priority Printing from Tray 1 Multipurpose Tray Loading Media into Tray To load media into TrayLoading Envelopes into Tray To load envelopes into TrayPrinting envelopes when Tray 1 MODE=CASSETTE Printing envelopes when Tray 1 MODE=FIRSTPrinting from Tray Loading Media into Tray Page Printing from Tray 3 500-Sheet Paper Feeder 2Tray 3 optional 500-Sheet Paper FeederLoading Media into Tray Page Page Using the Duplex Printing Accessory for Two-Sided Printing 3Duplex Printing AccessoryControl Panel Settings for Duplex Printing To use the duplex printing accessory successfullyTo set duplex printing from the printer control panel Options for Binding Duplex Printing Jobs 4Binding OptionsSpecial Printing Situations Printing a Different FirstPrinting on Custom-Size Media Stopping a Print Request To stop the current print job from the printer controlPanel To stop the current print job from your softwareUsing Color OverviewCustomizing Color Output Through Printer Drivers Halftone OptionsHP ColorSmart Print in GrayscaleVivid Color Screen MatchMatching Colors Color-Matching FactorsMatching Pantone * Colors Adjusting Color Balance To adjust color balancePrint a color balance calibration 1Color Balance Calibration Adjust the cyan C density setting Adjust the magenta M density setting Adjust the yellow Y density settingAdjust the black K density setting Adjust Gray BalanceReprint the color balance calibration page. See step Using Fonts OverviewUsing HP FontSmart Accessing HP FontSmart from Windows 95 and Windows NTAccessing HP FontSmart from Windows 3.1 and Windows NT Click HP LaserJetUsing Internal TrueType Fonts Understanding Printer Default Fonts Changing the Default FontSelecting a Font Other than the Default Font Selection PrioritySelecting Symbol Sets Symbol Set AvailabilityEntering Symbols into Text Selecting FontsSelecting PCL Fonts Through Printer Control Panel Internal Soft Printing a List of Available Printer Fonts To print a list of available fontsInterpreting the Font Lists Using Typefaces for PostScript Emulation in the Printer Using Fonts on a Network Guidelines for printing with different fontsAdding Support for Accessory Fonts to a Printer Driver Verifying Software Application Support forFonts Using Special Type Effects Hewlett-Packard Custom Font Services Printer Interfaces OverviewParallel Configuration Parallel Cable with a C ConnectorParallel Cable Pin Configuration DataBusy Call PE Select VDC GNDEnhanced I/O EIO Configuration HP JetDirect Print ServersAvailable Enhanced I/O Interfaces NetWare 3.x- and 4.x-Based ProductsWindows and Windows NT Networks LocalTalk Configuration LocalTalk Network ConfigurationIBM OS/2 LAN Server and Warp Server Networks Macintosh DIN-8 CableSetting Network Security on the Printer Unix NetworksConfiguring Novell NetWare Frame Type Parameters Enii EnsnapConfiguring TCP/IP Parameters Page Disabling Network Protocols Optional To reach network protocolsTo disable IPX/SPX To disable DLC/LLCTo disable TCP/IP To disable Apple EtherTalk Consumables and Cleaning Overview1Consumable Replacement Clearance Diagram Making Room for Replacing ConsumablesConsumable Replacement Guidelines Approximate Replacement Intervals for Consumable Items Consumable Printer Message Count Approximate Time Period2Locating Consumables 2Consumable Item LocationsEnvironmental Collection Program Cleaning the Toner Density Sensor To clean the toner density sensorPage Printer Control Panel Messages OverviewCritical Error Messages Message TypesStatus Messages Printer Control Panel Messages Press Cancel JOB CheckingPrinter Clearing PaperClean Density Sensor Drum ErrorDuplex Error Power OFF EIOInstall Install TrayMemory Settings No JOB to CancelPowersave on ConfigurationPlease Wait Press GO toReinstall ResettingResetting Values Factory Settings Restore Factory SettingsToner Position Color = StateTransfer KIT LOW Transfer KIT OUTXX Paper JAM Check ALLRear Doors Check MiddleData Error InsufficientContinue Buffer OverflowError Cycle PowerFuser Error Laser ErrorPrinter Error ROMRAM DC ControllerFAN Error Nvram ErrorCheck Settings ServiceSolving Problems with the Printer Basic Troubleshooting Checklist Paper Jam Locations Paper Jam Recovery To enable Paper Jam RecoveryCause Solution Common Causes of Paper JamsPaper Jam Messages Front Drawer XX Paper JAMClearing Paper Jams Tips for Avoiding Paper JamsClearing Jams in the Middle Front Drawer Area Clearing Jams in the Tray 2 Area Clearing Jams in the Optional Tray 3 Area Clearing Jams in the Rear Door Areas Page Clearing Jams in the Front Duplex Drawer Area Media-Handling Problems Printer feeds multiple sheetsPrinter feeds incorrect page size Media does not feed automatically Media does not feed from Input Trays 2 orTransparencies or glossy paper will not feed Envelopes jam or will not feed in the printerOutput is curled or wrinkled Printer Response Problems No display messagePrinter is on, but nothing prints Printer is on, but is not receiving data Tray 3 is incorrectly installed Printer will not duplexPrinter is on, but will not print a PostScript file Unable to select the printer from the computer Printer Control Panel Problems Control panel settings work incorrectlyUnable to select Tray 3 optional 500-sheet paper feeder Solving Print Quality Problems Toner smearTransfer KIT LOW Replace Vertical lines or streaks Vertical bands or very dark backgroundsFaded print, random faded areas, or speckles Irregular, raised spots or stray toner BandingWavy characters Dull or dark colors on transparencies Rippled or wavy transparenciesHorizontal streaks on transparencies SmudgesRepetitive defects Fuser Life OUT Replace KITColor Printing Problems Printing black instead of colorMissing color or incorrect shade Inconsistent colors after loading toner Printed colors do not match screen colorsUnable to print all characters in a symbol set Incorrect Printer OutputIncorrect fonts are printed Drifting text between printoutsErratic, missing characters or interrupted printout Partial printoutSoftware Application Problems Unable to change system selections through softwareUnable to select a font from the software Unable to select colors from the softwareSolving Problems with the Printer Dimm Installation OverviewDimm Configuration Do not remove the Dimm in slot #4Installing DIMMs To install a DimmPage Page Verifying Dimm Installation PCL Commands OverviewPCL Commands PJL CommandsInterpreting PCL Printer Command Syntax Figure B-1Printer Command ElementsCombining Escape Sequences in PCL Printer Command Syntax Entering Escape Characters Application Escape Character Entry What AppearsSymbol Set Selecting PCL FontsFont List Point SizeCommon PCL Commands PCL CommandsControl Commands Cursor Positioning Programming Hints PCL Commands PCL Commands Specifications Electrical SpecificationsOperating Environment Specifications Acoustic Emissions Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet printer design eliminates This HP LaserJet printer design reduces Design of this HP LaserJet printer facilitates the recyclingHP Cartridge Recycling Program Information Specifications Regulatory Statements FCC RegulationsCanadian DOC Regulations Vcci Statement Japan Korean EMI StatementDeclaration of Conformity ALLEMC For Compliance Information ONLY, contact Safety Information Laser SafetyMaterial Safety Data Sheet Msds Laser Statement for Finland Luokan 1 laserlaiteKlass 1 Laser Apparat Varo Specifications Warranty Hewlett-Packard Warranty StatementSupport Information Warranty and Support Information HP Maintenance Agreements On-Site Service AgreementsSupport Information Accessories or supplies HP Support Assistant HP Service InformationHP Service Agreements HP support HP direct ordering forCustomer Support Options Worldwide Customer Support Worldwide Worldwide Sales and Service Offices ColombiaGermany Czech RepublicDenmark Far East RegionJapan KoreaLatin American Headquarters MéxicoSingapore SpainSweden SwitzerlandWarranty and Support Information Index NumericsIndex Index PostScript Emulation typefaces Index See also fonts Page C4084-90937