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HP 4500DN manual Solving Problems with the Printer

Models: 4500DN

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9 Solving Problems with the Printer

Overview

This chapter provides information on solving and preventing printer problems such as paper jams and image defects. The chapter includes the following sections:

●Basic Troubleshooting Checklist

●Paper Jam Locations

●Paper Jam Recovery

●Common Causes of Paper Jams

●Paper Jam Messages

●Clearing Paper Jams

●Media-Handling Problems

●Printer Response Problems

●Printer Control Panel Problems

●Solving Print Quality Problems

●Color Printing Problems

●Incorrect Printer Output

●Software Application Problems

EN	Chapter 9 133

Image 133

HP 4500DN manual Solving Problems with the Printer

Contents

4500, 4500 N, 4500 DN Printer Page User Guide Warranty Contents Common Printing Tasks Using Color Consumables and Cleaning Appendix a Dimm Installation Index Setting Up the Printer Where to Look for More InformationHP JetDirect Print Server Software Installation Guide Getting Started GuideOnline User Guide Using the PrinterQuick Reference Guide Online HelpMagnifying the Page View How to Use This Online User GuidePaging Through a Document Finding WordsBrowsing with Thumbnails HP Color LaserJet 4500 Printer Using Your PrinterOverview Memory Printer FeaturesFeatures High content of recyclable components and materials Factors Affecting Printer Performance Managing Memory Effects of Printer FeaturesLocating Printer Components Page Enter printer commands directly into files Select printer settings using the printer control panelControlling Print Jobs Accessory Product Description Additional Information Number Printer Supplies and AccessoriesHP JetSend Communications Overview Using the Printer Control PanelWhen to Use the Printer Control Panel 1Printer Control Panel Locating Printer Control Panel FeaturesUsing the Printer Online Help System Using Printer Control Panel KeysIndicator Off Flashing Interpreting Control Panel Indicator LightsMenu Locking Using Printer Control Panel MenusInformation Menu Interpreting the Menu Map Printing a Menu MapTo print a menu map Interpreting the Printer Configuration Printing a Printer ConfigurationTo print a printer configuration Page Menu Item Values Paper Handling MenuMenu Item Values Description Configuration MenuPrinting Menu EIO Menu MenuCalibration Menu Resets Menu Using the Printer Control Panel Shared Environments Changing PowerSave Settings Changing Printer Control Panel Configuration SettingsTo change printer control panel configuration settings To change PowerSave setting Switching Printer PersonalitiesTo switch printer personality To set the I/O Timeout Setting the I/O TimeoutDisabling the High-Speed Parallel Interface To disable the high speed parallel interfaceResetting Printer Memory Setting Advanced FunctionsTo enable bidirectional parallel communication To reset printer memoryTo reset the printer to factory default settings Resetting the Printer to Factory Default SettingsOverview Common Printing TasksSelecting Print Media JIS B5 Supported Media Weights and SizesDuplex Media to Avoid Printing on Transparencies Printing on Special MediaPrinting on Glossy Paper Printing on Colored PaperPrinting on Labels Printing EnvelopesPreprinted Forms and Letterhead Heavy PaperRecycled Paper Selecting Output Bins Controlling Print JobsSelecting Media by Type Configuring Tray 1 as a Cassette Configuring Input TraysTo configure Tray 1 as a cassette To configure Trays 2 or Configuring Trays 2 and 3 by Media TypeTray Priority Printing from Tray 1 Multipurpose Tray To load media into Tray Loading Media into TrayTo load envelopes into Tray Loading Envelopes into TrayPrinting envelopes when Tray 1 MODE=FIRST Printing envelopes when Tray 1 MODE=CASSETTEPrinting from Tray Loading Media into Tray Page 2Tray 3 optional 500-Sheet Paper Feeder Printing from Tray 3 500-Sheet Paper FeederLoading Media into Tray Page Page 3Duplex Printing Accessory Using the Duplex Printing Accessory for Two-Sided PrintingTo use the duplex printing accessory successfully Control Panel Settings for Duplex PrintingTo set duplex printing from the printer control panel 4Binding Options Options for Binding Duplex Printing JobsPrinting a Different First Special Printing SituationsPrinting on Custom-Size Media To stop the current print job from the printer control Stopping a Print RequestPanel To stop the current print job from your softwareOverview Using ColorHalftone Options Customizing Color Output Through Printer DriversPrint in Grayscale HP ColorSmartVivid Color Screen MatchColor-Matching Factors Matching ColorsMatching Pantone * Colors To adjust color balance Adjusting Color BalancePrint a color balance calibration 1Color Balance Calibration Adjust the cyan C density setting Adjust the yellow Y density setting Adjust the magenta M density settingAdjust Gray Balance Adjust the black K density settingReprint the color balance calibration page. See step Overview Using FontsAccessing HP FontSmart from Windows 95 and Windows NT Using HP FontSmartAccessing HP FontSmart from Windows 3.1 and Windows NT Click HP LaserJetUsing Internal TrueType Fonts Changing the Default Font Understanding Printer Default FontsSelecting a Font Other than the Default Font Selection PrioritySymbol Set Availability Selecting Symbol SetsEntering Symbols into Text Selecting FontsSelecting PCL Fonts Through Printer Control Panel Internal Soft To print a list of available fonts Printing a List of Available Printer FontsInterpreting the Font Lists Using Typefaces for PostScript Emulation in the Printer Guidelines for printing with different fonts Using Fonts on a NetworkVerifying Software Application Support for Adding Support for Accessory Fonts to a Printer DriverFonts Using Special Type Effects Hewlett-Packard Custom Font Services Overview Printer InterfacesParallel Cable with a C Connector Parallel ConfigurationData Parallel Cable Pin ConfigurationBusy Call PE Select VDC GNDHP JetDirect Print Servers Enhanced I/O EIO ConfigurationNetWare 3.x- and 4.x-Based Products Available Enhanced I/O InterfacesWindows and Windows NT Networks LocalTalk Network Configuration LocalTalk ConfigurationIBM OS/2 LAN Server and Warp Server Networks Macintosh DIN-8 CableUnix Networks Setting Network Security on the PrinterConfiguring Novell NetWare Frame Type Parameters Ensnap EniiConfiguring TCP/IP Parameters Page To reach network protocols Disabling Network Protocols OptionalTo disable DLC/LLC To disable IPX/SPXTo disable TCP/IP To disable Apple EtherTalk Overview Consumables and CleaningMaking Room for Replacing Consumables 1Consumable Replacement Clearance DiagramConsumable Replacement Guidelines Consumable Printer Message Count Approximate Time Period2 Approximate Replacement Intervals for Consumable Items2Consumable Item Locations Locating ConsumablesEnvironmental Collection Program To clean the toner density sensor Cleaning the Toner Density SensorPage Overview Printer Control Panel MessagesMessage Types Critical Error MessagesStatus Messages Printer Control Panel Messages Checking Press Cancel JOBPrinter Clearing PaperSensor Drum Error Clean DensityDuplex Error Power OFF EIOInstall Tray InstallMemory Settings No JOB to CancelConfiguration Powersave onPlease Wait Press GO toResetting ReinstallResetting Values Factory Settings Restore Factory SettingsColor = State Toner PositionTransfer KIT LOW Transfer KIT OUTCheck ALL XX Paper JAMRear Doors Check MiddleInsufficient Data ErrorContinue Buffer OverflowCycle Power ErrorFuser Error Laser ErrorROM Printer ErrorRAM DC ControllerNvram Error FAN ErrorCheck Settings ServiceSolving Problems with the Printer Basic Troubleshooting Checklist Paper Jam Locations To enable Paper Jam Recovery Paper Jam RecoveryCommon Causes of Paper Jams Cause SolutionFront Drawer XX Paper JAM Paper Jam MessagesTips for Avoiding Paper Jams Clearing Paper JamsClearing Jams in the Middle Front Drawer Area Clearing Jams in the Tray 2 Area Clearing Jams in the Optional Tray 3 Area Clearing Jams in the Rear Door Areas Page Clearing Jams in the Front Duplex Drawer Area Printer feeds multiple sheets Media-Handling ProblemsPrinter feeds incorrect page size Media does not feed from Input Trays 2 or Media does not feed automaticallyEnvelopes jam or will not feed in the printer Transparencies or glossy paper will not feedOutput is curled or wrinkled No display message Printer Response ProblemsPrinter is on, but nothing prints Printer is on, but is not receiving data Printer will not duplex Tray 3 is incorrectly installedPrinter is on, but will not print a PostScript file Unable to select the printer from the computer Control panel settings work incorrectly Printer Control Panel ProblemsUnable to select Tray 3 optional 500-sheet paper feeder Toner smear Solving Print Quality ProblemsTransfer KIT LOW Replace Vertical bands or very dark backgrounds Vertical lines or streaksFaded print, random faded areas, or speckles Banding Irregular, raised spots or stray tonerWavy characters Rippled or wavy transparencies Dull or dark colors on transparenciesSmudges Horizontal streaks on transparenciesFuser Life OUT Replace KIT Repetitive defectsPrinting black instead of color Color Printing ProblemsMissing color or incorrect shade Printed colors do not match screen colors Inconsistent colors after loading tonerIncorrect Printer Output Unable to print all characters in a symbol setIncorrect fonts are printed Drifting text between printoutsPartial printout Erratic, missing characters or interrupted printoutUnable to change system selections through software Software Application ProblemsUnable to select a font from the software Unable to select colors from the softwareSolving Problems with the Printer Overview Dimm InstallationDo not remove the Dimm in slot #4 Dimm ConfigurationTo install a Dimm Installing DIMMsPage Page Verifying Dimm Installation Overview PCL CommandsPJL Commands PCL CommandsFigure B-1Printer Command Elements Interpreting PCL Printer Command SyntaxCombining Escape Sequences in PCL Printer Command Syntax Application Escape Character Entry What Appears Entering Escape CharactersSelecting PCL Fonts Symbol SetFont List Point SizePCL Commands Common PCL CommandsControl Commands Cursor Positioning Programming Hints PCL Commands PCL Commands Electrical Specifications SpecificationsOperating Environment Specifications Acoustic Emissions Protecting the Environment Environmental Product Stewardship ProgramThis HP LaserJet printer design eliminates Design of this HP LaserJet printer facilitates the recycling This HP LaserJet printer design reducesHP Cartridge Recycling Program Information Specifications FCC Regulations Regulatory StatementsVcci Statement Japan Korean EMI Statement Canadian DOC RegulationsALL Declaration of ConformityEMC For Compliance Information ONLY, contact Laser Safety Safety InformationMaterial Safety Data Sheet Msds Luokan 1 laserlaite Laser Statement for FinlandKlass 1 Laser Apparat Varo Specifications Hewlett-Packard Warranty Statement WarrantySupport Information Warranty and Support Information On-Site Service Agreements HP Maintenance AgreementsSupport Information HP Service Information Accessories or supplies HP Support AssistantHP Service Agreements HP support HP direct ordering forCustomer Support Options Worldwide Customer Support Worldwide Worldwide Sales and Service Offices Czech Republic ColombiaGermanyDenmark Far East RegionKorea JapanLatin American Headquarters MéxicoSpain SingaporeSweden SwitzerlandWarranty and Support Information Numerics IndexIndex Index PostScript Emulation typefaces Index See also fonts Page C4084-90937