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HP Jornada 7Getting Help, Help Getting, Uninstalling the software, Additional Problem Solving Tips

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7Getting Help

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Read this chapter to learn how to answer any questions you may have while using your HP OfficeJet. You’ll find

many sources of helpful information, plus you’ll learn where to look up more information about messages that are displayed, how to clear error mes- sages, and where to find additional troubleshooting information.

Sources of Information and Help............................................	7-2
Using the Help System...........................................................	7-5
Understanding the Messages Displayed on the Keypad ..........	7-6
Additional Problem Solving Tips ..........................................	7-21
Uninstalling the software ..............................................	7-21
Cleaning the scanner glass............................................	7-22

Help Getting .7

Contents

Page This product is approved for use in the United States and Canada Only.Local Table of Contents Quick Tour (continued) Faxing Faxing Copying Scanning Printing Getting Help Page Setting Up the HP OfficeJet Page Perform each step in sequence: All steps are required Page Page Page Page Read these questions: Circle your answers: what to do next Circle E, F, or G below, then continue with question How to tell if your modem is internal or external Refer to this section for connection instructions: START Dedicated line (Case ACJ) Connect your phone to the HP OfficeJet ●Continue with Step “8. Install the Software - REQUIRED!” Dedicated line with internal modem (Case ACH) Connect your internal modem to the HP OfficeJet Dedicated line with external modem (ACI) Connect your external modem to the HP OfficeJet Shared line (Case ADGJ) With this setup, you’ll need to ; the HP OfficeJet will NOT answer incoming calls automatically Refer to “Manually receiving faxes” on page for more information Shared line with internal modem (Case ADGH) With this setup, you will need to Refer to “Manually receiving faxes” on page 3-8for more information Shared line with external modem (Case ADGI) Shared line with answering machine (Case ADEJ) Phone optional, but Answering recommended if machine Shared line with computer voicemail (Case ADFJ) Shared line with internal modem and answering machine (Case ADEH) Phone optional, but Answering Computer with recommended machine Shared line with internal modem and computer voicemail (Case ADFH) Phone optional but recommended internal modem and voicemail feature Shared line with external modem and answering machine (Case ADEI) Shared line with external modem and computer voicemail (Case ADFI) Connect your phone to your computer voicemail Shared line with distinctive ring (Case B) Windows 95: Cancel Run a:\setup.exe Windows 3.1: At the HP OfficeJet Welcome screen, click Install the HP OfficeJet Series 600 software on your PC Cancel Print the Self Test Report to test the printing feature. Here’s how: On your Windows desktop Make a copy of the Self Test Report to test the copying feature Press the Copy 3Press the Copy button again to begin copying Scan the Self Test Report to test the scanning feature. Here’s how: Page Quick Tour Page Page From the keypad From the Document Assistant Click Fax Enter the fax number and any other information, then click Send Fax Now Print HP OfficeJet Series 600 Fax Printer Phone Book Page 2Click Copy and the Copy dialog box displays When finished making your custom selections, click Start Copy 2Click Scan at the Document Assistant. The Scan Settings dialog box displays Start Scan Help Help Topics Text Scan text for editing (OCR) Print Settings Document Assistant More If you need to Look at Faxing Stop Dialing from a telephone that’s connected directly to the HP OfficeJet Speed dialing Speed Dial Document Assistant 2Click Fax. The Send Fax dialog box displays Enter the fax number in the Fax Number When you’re ready to begin sending, click While your software program is open and your document file is displayed, select There are two answering settings that affect how you receive faxes: Phone Answering Rings to Answer If you haven’t To PC Controlling how your faxed documents will look Standard Standard quality for words 300 dpi Best quality for words Photo Type of fax: Where and how to change the Resolution: Paper fax sent from the HP OfficeJet’s keypad Changing the Contrast Type of fax sent: Where and how to change the Contrast: Press the Contrast/Resolution button 1, 2, or Redialing a fax number Redial/Pause Redialing manually with the Redial/Pause button Changing the Automatic Redial setting in the software Dialing Entering a pause during keypad dialing Redial/Pause ●Refer to the instructions in “Dialing in real time” on page except Assigning speed dial codes Assigning a speed dial code to a group of fax numbers ●To create a new speed dial group: , then click . Then select an unassigned speed dial code from the group Speed Dial box ●To add names to an existing speed dial group: Faxing to a group of fax numbers Type of fax sent How to fax to a group of fax numbers Dial a group speed dial code you assigned previously in the Phone Book Changing the information printed at the top of the faxes you send Use the following procedure to change the fax header information Personal Information Setting Tone or Pulse dialing type Tone Dial Other advanced features for sending faxes Additional features for Where to locate these features in the HP sending faxes OfficeJet Manager software Phone Answering: Automatic or Manual To change the Phone Answering setting: Auto Answer Phone Answering Automatic Changing the number of rings before answering Receive Settings Answering Number of Rings to Answer Using Distinctive Ring Note: Your telephone company may use a different name for this service will not work All Rings If you’ve already installed the HP OfficeJet software Updating your fax receive setup If this information has changed, use the instructions that follow this table: ●Have you added or removed a distinctive ring feature on your telephone line ●Have you added, changed, or removed any phone numbers or fax numbers To update your fax receive settings in the software: Changing the paper size setting Fax Receive Settings 2Select a new paper size in the Load Paper Size section Other advanced features for receiving faxes Fax History report Settings 3Click Print Fax History Last Fax report Error only Adjust the volume of all sounds by making a selection in the Adjust the volume of incoming calls by turning the sound on or off. When Fax machine rings for incoming calls Adjust the volume of the button beeps by turning the sound on or off. When Buttons beep when pressed For Windows 4Copying Page 1Press the Contrast/Resolution button for words photographs and graphics Use this Resolution: 1= Standard Page Now look at your computer screen 3Click Start Copy to begin copying Color Text/Photo/Graphics Black & White Text Black & White Photo/Graphics accordingly Reduce/Enlarge* method: Settings available: Change the number in the entry box Choose from the selection off Collate 5Scanning 2Click Scan and the Scan Settings dialog box displays Color Scan text for editing (OCR) “What is OCR?” Photo will be Enlarged Help Topics Select All Paste Import File Selecting the area you want to edit Select Image Select ● Hold down the left mouse button and drag across the part of the image you want to select, and then release the mouse button Save image Pull down the File menu and select Save. The Save As dialog box displays File name Save in c:\Program Files\HP OfficeJet Series 600\Images How to tell if your software program supports TWAIN To find out if your application uses this method: ●Locate Acquire or Acquire Image under the File menu Locate Scan using the To scan your document using OCR: Look at your computer screen Click Scan text for editing (OCR) 3Click the Text and Scan text for editing (OCR) checkboxes and checkboxes Page Printing Types of Paper Sizes of Paper Capacity Plain Paper (20 to 32 lb) Envelopes Loading plain and special papers Loading letterhead paper Loading a single envelope Loading multiple envelopes ● Pinch and slide the right paper guide to the envelope position ● Push the document tray backward until it rests against the paper tray Loading transparencies From within your Windows software programs Print Setup Setup From the HP OfficeJet Manager Reference Print quality and speed Printing in color Automatic ColorSmart Print in Grayscal Printing in grayscale Print in Grayscale Print Cartridge Maintenance Paper Size Character Set In your software program, select Make sure the HP OfficeJet Series 600 Printer All, Current Page If necessary, change any of the other print settings (in the three 7Getting Help Follow these four steps if you encounter a problem: 1Review this chapter and the Help system for problem solving information fastest Troubleshooting Explore the ●A description of the problem, including any error messages ●Purchase date and proof of purchase Organization Support Hours of HP FIRST Faxback HP Bulletin Board Service HP Customer Page This keypad Has this meaning: And this action is recommended: Receive Getting Clear paper jam, then press START Clear paper jam One of the following has happened: •Paper jammed while being fed through the paper supply tray On/Off Reconnect Now Redial Reconnect now button on Page If new color cartridge, press 1. If used press You have just installed a color print cartridge Ink drying, press To avoid smearing, the Reconnect now Page Page Page Reconnect to PC You replaced the original fax/phone line connector with one that’s intended for a Re-insertcolor cartridge The color print cartridge has either been misinstalled, or it is defective Remove the color print cartridge, re-install*it, and close the cover Reload document, then re-startjob Note: You don’t need to reload pages that were already faxed Page View Fax click Reconnect Now on Page To remove HP OfficeJet software: Insert the HP OfficeJet Series 600 CD into your d:\setup.exe where “d:” represents the letter of your CD-ROMdrive or floppy drive. Click OK Remove the HP OfficeJet Series 600 software from your PC Scanner glass Document scanning cover: Look on the Specifications The specifications that follow are subject to change without notice Dimensions With tray installed 17.0w x 14.15d x 10.15h (inches) 430w x 359d x 258h (mm) Without tray installed Paper Sizes Plain paper U.S. letter = 8.5 x 11 in U.S. legal = 8.5 x 14 in U.S. executive = 7.25 x 10.5 in A4 = 210 x 297 mm B5 = 182 x 257 mm Envelopes Compatibility Transmission Speed Modem Speed Fax Image Memory Fax Resolution Copy Speed Copy Resolution Multiple Copies Copy Reduction/Enlargement Paper Sizes (Paper Tray) Supply/Accessory HP Reorder Bi-directionalParallel Interface Cable High Capacity Black Inkjet Print Cartridge High Capacity Color Inkjet Print Cartridge Notice to Users of the U.S. Telephone Network: FCC Requirements Electromagnetic or Radio Frequency Interference: FCC Requirements The REN for this product is 0.4A, based on FCC Part 68 test results Supplementary Information: For Compliance Information ONLY Index Stop 3-2 Page error messages 7-9, 7-10, 7-13 Page line 1-14 Page faxing 7-9 for copying 4-3, 4-6 ments 5-4 computer 1-19