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If the connection between your Macintosh computer and your HP Photosmart printer is lost, a warning message appears on your computer screen.

Possible causes of a lost connection are:

•The computer might not be connected to the printer, or the printer might be off or not connected to a power source.

•Using a USB hub or docking station that has multiple devices connected to it can temporarily break the connection to the printer while another device is being accessed. Wait until the other device is no longer being accessed, or connect the printer directly to the computer.

To reconnect, check all the cable connections. Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer. Make sure that the printer’s power cord is securely attached and that the printer is connected to a power source and is turned on.

troubleshooting: Macintosh connection problems

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Contents

Page Page Page Page welcome view the HP Photosmart Printer Help Macintosh : Insert the HP Photosmart CD. In the folder, select your , then click the printer parts front back control panel memory card slots paper information load paper in the IN tray load photo paper in the photo tray print cartridge information use the print cartridge protector use reserve print mode install or replace the print cartridges Page Page Page use the control panel use the buttons use the tools menu Access tools menu options Select a choice use the indicator lights Page print camera-selectedphotos select and print photos print from a memory card supported memory cards insert a memory card insert a CompactFlash or IBM Microdrive memory card insert a MultiMediaCard or Secure Digital memory card insert a SmartMedia memory card insert a Memory Stick memory card decide which photos to print print photos from the control panel Print photos from the control panel: print from a Windows PC print from a software application Page use the Windows PC taskbar icons hp photosmart printer icon use the hp photosmart memory card icon print from a Macintosh print from a software application (OS X or OS 9.x) Page Page Page Windows connection problems Macintosh connection problems Page USB connection problems Page printer problems Page Page Page printing problems Page Page Page Page Page Page Page Page Page Page Page Page Page Page index Page Page Printed on recycled paper Printed in U.S., 8/02 www.hp.com ©2002 Hewlett-PackardCompany