Problem | Possible cause | Solution | |
|
|
| |
When I connect a | You have connected your | Try the following: | |
USB cable between | computer to the camera | • Connect the USB cable to the | |
the printer and my | port on the front of the | USB port on the back of the | |
computer, I get an | printer. This port should | printer. | |
error saying YOU | only be used to connect | If you were installing the printer | |
HAVE | an HP | ||
software when you received the | |||
CONNECTED | digital camera to the | ||
error message, try the following: | |||
YOUR COMPUTER | printer. | ||
Windows PC | |||
TO THE PRINTER'S |
| ||
| 1 Uninstall the printer software. | ||
FRONT USB PORT. |
| ||
| Insert the printer software CD | ||
|
| ||
|
| into your computer, click Remove | |
|
| HP Photosmart software, then | |
|
| follow the instructions on your | |
|
| computer screen. | |
|
| 2 When the uninstall is complete, | |
|
| restart your computer. | |
|
| 3 Connect the USB cable to the | |
|
| USB port on the back of the | |
|
| printer. | |
|
| 4 Reinstall the printer software. See | |
|
| the Software Setup & Product | |
|
| Support booklet for instructions. | |
|
| Macintosh | |
|
| 1 Uninstall the printer software. | |
|
| Insert the printer software CD | |
|
| into your computer, select | |
|
| Uninstall from the Installer, then | |
|
| follow the instructions on your | |
|
| computer screen. | |
|
| 2 When the uninstall is complete, | |
|
| restart your computer. | |
|
| 3 Connect the USB cable to the | |
|
| USB port on the back of the | |
|
| printer. | |
|
| 4 Reinstall the printer software. See | |
|
| the Software Setup & Product | |
|
| Support booklet for instructions. | |
|
|
|
troubleshooting: USB connection problems | 37 |