Problem

Possible cause

Solution

 

 

 

When I connect a

You have connected your

Try the following:

USB cable between

computer to the camera

• Connect the USB cable to the

the printer and my

port on the front of the

USB port on the back of the

computer, I get an

printer. This port should

printer.

error saying YOU

only be used to connect

If you were installing the printer

HAVE

an HP direct-printing

software when you received the

CONNECTED

digital camera to the

error message, try the following:

YOUR COMPUTER

printer.

Windows PC

TO THE PRINTER'S

 

 

1 Uninstall the printer software.

FRONT USB PORT.

 

 

Insert the printer software CD

 

 

 

 

into your computer, click Remove

 

 

HP Photosmart software, then

 

 

follow the instructions on your

 

 

computer screen.

 

 

2 When the uninstall is complete,

 

 

restart your computer.

 

 

3 Connect the USB cable to the

 

 

USB port on the back of the

 

 

printer.

 

 

4 Reinstall the printer software. See

 

 

the Software Setup & Product

 

 

Support booklet for instructions.

 

 

Macintosh

 

 

1 Uninstall the printer software.

 

 

Insert the printer software CD

 

 

into your computer, select

 

 

Uninstall from the Installer, then

 

 

follow the instructions on your

 

 

computer screen.

 

 

2 When the uninstall is complete,

 

 

restart your computer.

 

 

3 Connect the USB cable to the

 

 

USB port on the back of the

 

 

printer.

 

 

4 Reinstall the printer software. See

 

 

the Software Setup & Product

 

 

Support booklet for instructions.

 

 

 

troubleshooting: USB connection problems

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