USB connection problems
Problem | Possible cause | Solution |
|
|
|
Windows PC only | Your printer may not be | Try the following: |
My printer is | getting good data from | • Connect the printer directly to |
connected with a | the other device or hub. | the USB port on the computer. |
USB cable through | OR | • Make sure the USB cable is |
another USB device | securely attached to both the | |
or a hub and when | between the printer and | computer and to the USB port on |
I try to print I get a | the computer was | the back of the printer. |
message saying | interrupted by another | • Try disconnecting other USB |
THERE WAS AN | device attached to the | devices from the hub and print |
ERROR WRITING | hub. | your document again. |
TO <NAME OF |
|
|
USB PORT>. | The USB cable is too long. | Make sure you are using a USB |
|
| cable length that is supported by |
|
| your printer. See the specifications |
|
| section of the HP Photosmart Printer |
|
| Help for the supported USB cable |
|
| length. |
|
|
|
Windows PC only | There is a problem with | Try the following: |
I have connected | the USB connection. | • Unplug the USB cable from the |
my printer using a |
| computer, then plug it in again. |
USB cable, and |
| • Make sure the cable is securely |
when I try to print I |
| attached to both the computer |
get a message |
| and to the USB port on the back |
saying THERE WAS |
| of the printer. |
AN ERROR |
| • Restart your computer. |
WRITING TO |
| |
|
| |
DOT4. |
|
|
|
|
|
36 | basics guide |