USB connection problems

Problem

Possible cause

Solution

 

 

 

Windows PC only

Your printer may not be

Try the following:

My printer is

getting good data from

• Connect the printer directly to

connected with a

the other device or hub.

the USB port on the computer.

USB cable through

OR

• Make sure the USB cable is

another USB device

Two-way communication

securely attached to both the

or a hub and when

between the printer and

computer and to the USB port on

I try to print I get a

the computer was

the back of the printer.

message saying

interrupted by another

• Try disconnecting other USB

THERE WAS AN

device attached to the

devices from the hub and print

ERROR WRITING

hub.

your document again.

TO <NAME OF

 

 

USB PORT>.

The USB cable is too long.

Make sure you are using a USB

 

 

cable length that is supported by

 

 

your printer. See the specifications

 

 

section of the HP Photosmart Printer

 

 

Help for the supported USB cable

 

 

length.

 

 

 

Windows PC only

There is a problem with

Try the following:

I have connected

the USB connection.

• Unplug the USB cable from the

my printer using a

 

computer, then plug it in again.

USB cable, and

 

• Make sure the cable is securely

when I try to print I

 

attached to both the computer

get a message

 

and to the USB port on the back

saying THERE WAS

 

of the printer.

AN ERROR

 

• Restart your computer.

WRITING TO

 

 

 

DOT4.

 

 

 

 

 

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basics guide