Problem

Possible cause

Solution

 

 

 

(continued from

You may be running out of

Windows PC

previous page)

ink.

• Check the ink levels of the

Print quality is poor.

 

print cartridges from the

 

 

Estimated Ink Level tab of the

 

 

Toolbox.

 

 

OR

 

 

• Print a diagnostic page.

 

 

Macintosh

 

 

• Check the ink level status in

 

 

the HP Inkjet Utility.

 

 

OR

 

 

• Print a diagnostic page.

 

 

If you are running low on ink,

 

 

replace the print cartridge.

 

 

 

 

You may not be using the

Try the following:

 

best paper type for your

• Make sure you are using a

 

output.

paper type intended for the

 

 

printer. Use HP-designed

 

 

inkjet paper for best results.

 

 

• Choose paper that is

 

 

specifically designed for the

 

 

output (photographs,

 

 

transparencies, etc.) rather

 

 

than plain paper.

 

 

 

 

You may be printing on the

Make sure the paper is loaded

 

wrong side of the paper.

with the side to be printed facing

 

 

down.

 

 

 

 

You may not have selected

Windows PC

 

the correct paper type in the

• Make sure you have selected

 

printer software.

the correct paper type on the

 

 

Quality tab of the printer

 

 

Properties dialog box.

 

 

Macintosh

 

 

• Make sure you have selected

 

 

the correct paper type on the

 

 

Paper Type/Quality panel in

 

 

the print dialog box.

 

 

 

troubleshooting: printing problems

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