Problem

Possible cause

Solution

 

 

 

Photos are not

You may not have loaded

Load the photo paper with the

printing correctly.

the photo paper correctly.

side to be printed facing down. If

(continued on next

 

you are using tabbed paper,

page)

 

load the paper so the tab feeds

 

 

in last.

 

 

 

 

The photo paper may not

Check for a paper jam, then try

 

have fed into the printer

the following:

 

correctly.

• Insert the photo paper as far

 

 

as it will go into the photo

 

 

tray.

 

 

• Load one sheet of photo

 

 

paper at a time.

 

 

 

(continued from

You may not have selected

Windows PC

previous page)

the appropriate paper type

1 Select the appropriate HP

Photos are not

or paper size.

photo paper as the paper

printing correctly.

 

type on the Quality tab of the

 

 

printer Properties dialog box.

 

 

2 Select the size of the photo

 

 

paper as the Paper Size.

 

 

Macintosh

 

 

1 In the Page Setup dialog box,

 

 

select the size of the photo.

 

 

2 On the Paper Type/Quality

 

 

panel of the Print dialog box,

 

 

select Photo Paper as the

 

 

paper type, then select the

 

 

specific photo paper.

 

 

3 Click OK to print your

 

 

document.

 

 

 

troubleshooting: printing problems

53