Problem | Possible cause | Solution |
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(continued from | You may be using outdated | Check www.hp.com for the most |
previous page) | printer software. | recent software updates. See the |
Printing is very |
| Software Setup & Product |
slow. |
| Support booklet that came with |
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| your printer for contact |
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| information. |
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| Windows PC |
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| Use HP’s Web Update software |
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| to check the version of the printer |
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| driver you are using. See the |
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| care & maintenance section of |
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| the HP Photosmart Printer Help |
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| for more information. |
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| Macintosh |
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| Use the Print dialog box (OS 9.x) |
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| or the Print Center (OS X) to |
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| check the version of the printer |
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| driver you are using. See the |
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| everyday printing section of the |
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| HP Photosmart Printer Help for |
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| more information. |
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| You may be printing a | Try the following: |
| complex document | • Free up some space on your |
| containing graphics or | hard disk. Having less than |
| photographs. | 100MB of free space of your |
| OR | computer’s hard disk can |
| You may be trying to print a | mean longer processing time. |
| high resolution photo. | • Be patient. Large, complex |
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| documents containing |
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| graphics or photographs print |
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| slower than text documents. |
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troubleshooting: printer problems | 39 |