Problem

Possible cause

Solution

 

 

 

(continued from

You may be using outdated

Check www.hp.com for the most

previous page)

printer software.

recent software updates. See the

Printing is very

 

Software Setup & Product

slow.

 

Support booklet that came with

 

 

your printer for contact

 

 

information.

 

 

Windows PC

 

 

Use HP’s Web Update software

 

 

to check the version of the printer

 

 

driver you are using. See the

 

 

care & maintenance section of

 

 

the HP Photosmart Printer Help

 

 

for more information.

 

 

Macintosh

 

 

Use the Print dialog box (OS 9.x)

 

 

or the Print Center (OS X) to

 

 

check the version of the printer

 

 

driver you are using. See the

 

 

everyday printing section of the

 

 

HP Photosmart Printer Help for

 

 

more information.

 

 

 

 

You may be printing a

Try the following:

 

complex document

• Free up some space on your

 

containing graphics or

hard disk. Having less than

 

photographs.

100MB of free space of your

 

OR

computer’s hard disk can

 

You may be trying to print a

mean longer processing time.

 

high resolution photo.

• Be patient. Large, complex

 

 

documents containing

 

 

graphics or photographs print

 

 

slower than text documents.

 

 

 

troubleshooting: printer problems

39