Problem

Possible cause

Solution

 

 

 

Paper does not feed

There may be too much

Remove some paper from the IN

into the printer

paper loaded in the IN tray.

tray and try printing again.

correctly.

 

 

The paper guides may not

Make sure that the paper width

OR

be adjusted correctly.

guide and the paper length

Paper does not

 

guide fit close to the edges of the

come out of the

 

 

paper without bending the

printer correctly.

 

 

paper.

 

 

 

 

 

 

The paper may be too thin

See the specifications section of

 

or too thick.

the HP Photosmart Printer Help

 

 

for supported paper weights.

 

 

 

 

The paper may be wrinkled

Try using different paper.

 

or bent.

 

 

 

 

No page came out

The printer needs attention.

Read the LCD for instructions.

of the printer.

 

 

Power may be off or there

Try the following:

(continued on next

may be a loose connection.

• Make sure the power is on.

page)

 

• Make sure the power cord is

 

 

 

 

securely connected.

 

 

 

 

You may not have any

Check that paper is loaded

 

paper in the paper tray.

correctly in the paper tray. See

 

 

paper information on page 7 for

 

 

paper loading instructions.

 

 

 

 

The printer’s top cover may

Close the printer’s top cover.

 

be open.

 

 

 

 

troubleshooting: printing problems

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