Problem

Possible cause

Solution

 

 

 

(continued from

There may be a paper jam.

Try the following:

previous page)

 

• Check the printer’s LCD for

No page came out

 

 

instructions.

of the printer.

 

• Remove the paper from the IN

 

 

 

tray and the OUT tray.

 

 

•

If you were printing labels,

 

 

 

make sure a label did not

 

 

 

become unglued from the

 

 

 

label sheet while going

 

 

 

through the printer.

 

 

If the paper is still jammed, try

 

 

the following:

 

 

1

Turn off the printer.

 

 

2

Unplug the printer. Open the

 

 

 

rear access door by turning

 

 

 

the knob counter-clockwise.

 

 

 

Remove the door.

 

 

3

Gently remove the jammed

 

 

 

paper from the printer, then

 

 

 

replace the rear access door.

 

 

4

Plug the printer back in and

 

 

 

turn it back on.

 

 

5

When you have cleared the

 

 

 

paper jam, print your

 

 

 

document again.

 

 

If you experience paper jams

 

 

when printing on photo paper,

 

 

try the following:

 

 

• Insert the photo paper as far

 

 

 

as it will go into the photo

 

 

 

tray.

 

 

• Load one sheet of photo

 

 

 

paper at a time.

 

 

 

 

The print cartridge cradle

Check the printer LCD for

 

may be stuck.

instructions.

 

 

 

 

44

basics guide