Problem

Possible cause

 

Solution

 

 

 

 

 

 

 

Windows PC only

Static electricity has built

 

Try the following:

 

When I connect a

up in the cable between

 

1 Disconnect the USB cable from

 

USB cable between

your computer and

 

 

your printer.

 

the printer and my

printer.

 

2 Disconnect the power cord from

 

computer, an

OR

 

 

the printer.

 

UNKNOWN

You may have a defective

 

3 Wait approximately 10 seconds.

 

DEVICE message

USB cable.

 

4 Plug the power cord back into

 

appears.

OR

 

 

 

 

the printer.

 

 

 

 

 

 

Your USB cable may not

 

5 Plug the USB cable back into the

 

 

be connected properly.

 

 

USB port on the back of the

 

 

OR

 

 

printer.

 

 

The software could not

 

6 If UNKNOWN DEVICE

 

 

identify the printer; the

 

 

continues to appear in the New

 

 

printer-USB connection

 

 

Hardware Wizard dialog box,

 

 

may be defective.

 

 

check www.hp.com for updates

 

 

 

 

 

or contact HP Support and

 

 

 

 

 

Services. See the Software Setup

 

 

 

 

 

& Product Support booklet that

 

 

 

 

 

came with your printer for

 

 

 

 

 

contact information.

 

 

 

 

 

 

 

printer problems

 

 

 

 

 

 

 

 

Problem

Possible cause

 

Solution

 

 

 

 

 

 

Printing is very

Your computer may have

 

Check the amount of free RAM

 

slow.

less than the recommended

 

(memory) and the processor

 

(continued on next

system requirements.

 

speed of your computer. See the

 

page)

 

 

 

specifications section of the HP

 

 

 

 

 

Photosmart Printer Help for

 

 

 

 

 

system requirements.

 

 

 

 

 

 

 

Too many software

 

Close all unnecessary software

 

 

programs may be running at

 

programs.

 

 

the same time.

 

 

 

 

 

 

 

 

 

38

basics guide