Problem | Possible cause |
| Solution |
| |
|
|
|
|
|
|
Windows PC only | Static electricity has built |
| Try the following: |
| |
When I connect a | up in the cable between |
| 1 Disconnect the USB cable from |
| |
USB cable between | your computer and |
|
| your printer. |
|
the printer and my | printer. |
| 2 Disconnect the power cord from |
| |
computer, an | OR |
|
| the printer. |
|
UNKNOWN | You may have a defective |
| 3 Wait approximately 10 seconds. |
| |
DEVICE message | USB cable. |
| 4 Plug the power cord back into |
| |
appears. | OR |
|
| ||
|
| the printer. |
| ||
|
|
|
| ||
| Your USB cable may not |
| 5 Plug the USB cable back into the |
| |
| be connected properly. |
|
| USB port on the back of the |
|
| OR |
|
| printer. |
|
| The software could not |
| 6 If UNKNOWN DEVICE |
| |
| identify the printer; the |
|
| continues to appear in the New |
|
|
|
| Hardware Wizard dialog box, |
| |
| may be defective. |
|
| check www.hp.com for updates |
|
|
|
|
| or contact HP Support and |
|
|
|
|
| Services. See the Software Setup |
|
|
|
|
| & Product Support booklet that |
|
|
|
|
| came with your printer for |
|
|
|
|
| contact information. |
|
|
|
|
|
|
|
printer problems |
|
|
| ||
|
|
|
|
| |
Problem | Possible cause |
| Solution |
| |
|
|
|
|
| |
Printing is very | Your computer may have |
| Check the amount of free RAM |
| |
slow. | less than the recommended |
| (memory) and the processor |
| |
(continued on next | system requirements. |
| speed of your computer. See the |
| |
page) |
|
|
| specifications section of the HP |
|
|
|
|
| Photosmart Printer Help for |
|
|
|
|
| system requirements. |
|
|
|
|
|
| |
| Too many software |
| Close all unnecessary software |
| |
| programs may be running at |
| programs. |
| |
| the same time. |
|
|
| |
|
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|
38 | basics guide |