Problem

Possible cause

Solution

 

 

 

The paper type is

The paper may be marked,

If the paper is damaged, dark in

set as Automatic,

scratched, or wrinkled.

color, or contains metallic fibers,

but the printer does

OR

the sensor may not detect paper

not use the best

The paper may be dark in

type and size accurately. Make

print mode for the

sure the paper is clear and free

color or contain metallic

paper.

of scratches or wrinkles and that

fibers.

 

is light colored and does not

 

 

 

 

contain metallic fibers.

 

 

Windows PC

 

 

• Select the appropriate paper

 

 

type on the Quality tab of the

 

 

printer Properties dialog box.

 

 

Macintosh

 

 

• Select the appropriate paper

 

 

type on the Paper Type/

 

 

Quality panel of the Print

 

 

dialog box.

 

 

 

 

The paper may be

Set the paper type manually

 

letterhead or stationery with

instead of selecting Automatic.

 

a preprinted pattern at the

 

 

top edge.

 

 

 

 

 

See the HP Photosmart Printer Help for more information on:

 

• printing a diagnostic page

 

• LCD error messages

 

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basics guide