Problem

Possible cause

Solution

 

 

 

(continued from

If black prints still show

Windows PC

previous page)

white streaks after cleaning

1

Click Best instead of Everyday

Print quality is poor.

the print cartridges, and you

 

or FastDraft, on the Quality

 

have determined that the

 

tab of the printer Properties

 

print cartridges are not low

 

dialog box. See the HP

 

on ink, you may have

 

Photosmart Printer Help for

 

dropped one of the print

 

more information.

 

cartridges.

2

Print using the higher quality

 

 

 

 

 

for one day.

 

 

3

After one day, switch back to

 

 

 

the desired print quality.

 

 

Macintosh

 

 

1

Click Best instead of Everyday

 

 

 

or FastDraft, on the Paper

 

 

 

Type/Quality panel in the

 

 

 

Print dialog box. See the HP

 

 

 

Photosmart Printer Help for

 

 

 

more information.

 

 

2

Print using the higher quality

 

 

 

for one day.

 

 

3

After one day, switch back to

 

 

 

the desired print quality.

 

 

 

 

Your print cartridges may be

Windows PC

 

out of alignment.

• If the color and black ink are

 

 

 

not lining up on the printed

 

 

 

page, go to the Device

 

 

 

Services tab of the HP

 

 

 

Photosmart Toolbox and click

 

 

 

Calibrate the Printer.

 

 

Macintosh

 

 

• If the color and black ink are

 

 

 

not lining up on the printed

 

 

 

page, go to the Calibrate

 

 

 

Panel in the HP Inkjet Utility

 

 

 

and click Align.

 

 

 

 

troubleshooting: printing problems

51