Problem | Possible cause | Solution |
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|
Windows PC only | There is a connection or | Try the following: |
The broken | communication problem | 1 Click the connection icon, |
connection memory | between the printer and the | then click Connect in the |
card icon appears | computer. | dialog box. If there is still a |
in the taskbar. |
| connection problem, check |
|
| that the connection cable is |
|
| securely attached both to the |
|
| computer and to the USB port |
|
| on the back of the printer. |
|
| 2 If this does not work, restart |
|
| your computer. |
|
|
|
The printer cannot | Your memory card contains | Set your camera to save the |
recognize the file | file types the printer cannot | photos in file types the printer |
on the memory | read. | supports. See the specifications |
card. |
| section of the HP Photosmart |
|
| Printer Help for a list of |
|
| supported image file types, and |
|
| see your camera’s |
|
| documentation for instructions on |
|
| setting your camera to save |
|
| specific file types. |
|
|
|
printing problems |
| |
|
|
|
Problem | Possible cause | Solution |
|
|
|
Photo paper does | The photo tray is not | Engage the photo tray by |
not feed into the | engaged. | moving the photo tray slider |
printer correctly |
| away from you until it stops |
|
| against the edge of the paper. |
|
|
|
| You are in an extremely high | Try the following: |
| or low humidity | • Insert the photo paper as far |
| environment. | as it will go into the photo |
|
| tray. |
|
| • Load one sheet of photo |
|
| paper at a time. |
|
|
|
42 | basics guide |