Problem

Possible cause

Solution

 

 

 

Windows PC only

There is a connection or

Try the following:

The broken

communication problem

1 Click the connection icon,

connection memory

between the printer and the

then click Connect in the

card icon appears

computer.

dialog box. If there is still a

in the taskbar.

 

connection problem, check

 

 

that the connection cable is

 

 

securely attached both to the

 

 

computer and to the USB port

 

 

on the back of the printer.

 

 

2 If this does not work, restart

 

 

your computer.

 

 

 

The printer cannot

Your memory card contains

Set your camera to save the

recognize the file

file types the printer cannot

photos in file types the printer

on the memory

read.

supports. See the specifications

card.

 

section of the HP Photosmart

 

 

Printer Help for a list of

 

 

supported image file types, and

 

 

see your camera’s

 

 

documentation for instructions on

 

 

setting your camera to save

 

 

specific file types.

 

 

 

printing problems

 

 

 

 

Problem

Possible cause

Solution

 

 

 

Photo paper does

The photo tray is not

Engage the photo tray by

not feed into the

engaged.

moving the photo tray slider

printer correctly

 

away from you until it stops

 

 

against the edge of the paper.

 

 

 

 

You are in an extremely high

Try the following:

 

or low humidity

• Insert the photo paper as far

 

environment.

as it will go into the photo

 

 

tray.

 

 

• Load one sheet of photo

 

 

paper at a time.

 

 

 

42

basics guide