HP 920 Fax 5Support and Specifications

2/3/99 2:00 pm

Catapult (US)

5Support and Specifications

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This chapter provides information on getting assistance, and ordering supplies and accessories. It also provides other technical information and a Limited Warranty statement.

Getting Assistance

Follow these three steps if you encounter a problem:

1The fastest way to solve most problems is through the “Maintenance and Troubleshooting” chapter.

2Make sure you are operating your HP Fax in the correct environment. The HP Fax is not supported and will not receive faxes with:

Roll-over phone systems (such as automatic answering systems), voice mail, call waiting, and some other advanced features provided by your phone company on the phone line used by your fax.

3If you’re unable to resolve the problem after reviewing the “Maintenance and Troubleshooting” chapter, contact your dealer or the HP Customer Care Center for further assistance.

Important: Be sure to have the following information at hand before you contact HP or your dealer:

Product name, model number (printed on the keypad), and serial number (label on the back or bottom of the product).

A description of the problem, including any error messages.

Purchase date and proof of purchase. (Refer to the “Hewlett- Packard Limited Warranty Statement,” on page 40.)

Caution: To avoid printing problems and ink spillage, remove the print cartridge before repackaging and shipping the HP Fax.

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HP Company Confidential

Contents

This product is approved for use only in the country in which it was purchased Notice Safety Information WARNING: Potential Shock Hazard Page Using Your HP Fax Set Up to Receive Faxes Using the Menu to Customize your HP Fax Maintenance and Troubleshooting Support and Specifications Tip Note: Start Stop Sending a Fax Using a Calling Card (Monitor Dialing) Choosing automatic versus manual fax receiving Text Photo Copy 2.Press Answer Mode until Auto appears in the display Do you have distinctive ringing Are you using the same phone number to receive voice calls and faxes What kind of phone answering device do you have Answering Machine or PC Modem Page Page Start Entering Text Automatic Reports Setup Setting Up Individual Speed Dials Using Speed Dials to Send a Fax One-TouchSpeed Dials Deleting a Speed Dial Entry Printing a List of Speed Dial Codes Creating a Group Speed Dial List Entering a Speed Dial Group Editing a Speed Dial Group Copy Resolution Reduce to Fit Print Cover Page Scan and Send Send Fax Later Fax Forwarding Poll to Receive Date & Time Fax Header Rings to Answer Paper Size Dial Mode Ring and Beep Volume Automatic Reports Setup Busy Redial No Answer Redial Answer Ring Pattern Automatic Reduction Error Correction Mode Silent Detect Country and Language Clean Print Cartridge Print Faxes in Memory Cleaning the HP Fax Cleaning the exterior Cleaning the scanner glass Cleaning the print cartridge and surrounding areas Cleaning the paper rollers Common problems Error messages Page 5Support and Specifications Sources of Information and Help HP Customer Care Centers HP First Loading tip: Obtaining a Material Safety Data Sheet Copying specifications Declaration of Conformity Supplementary Information: For Compliance Information ONLY Notice to Users of the U.S. Telephone Network: FCC Requirements Electromagnetic or Radio Frequency Interference: FCC Requirements Notice to Users of the Canadian Telephone Network Notice to users of the United Kingdom Telephone Network WARNING CAUTION Hewlett-PackardLimited Warranty Statement Hewlett-PackardYear 2000 Warranty