HP 920 Fax manual Hewlett-Packard Limited Warranty Statement

2/3/99 2:00 pm Catapult (US)

Hewlett-Packard Limited Warranty Statement

Print Cartridges 90 days

HP Fax Product 1 year

A. Extent of Limited Warranty

1.Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in material and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2.For software products, HP’s limited warranty applies only to a failure to execute programming in- structions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3.HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and does not cover any other problems, including those which arise as a result of:

a.Improper maintenance or modification;

b.Software, media, parts, or supplies not provided or supported by HP; or

c.Operation outside the product’s specifications.

4.For HP Fax products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5.If HP receives, during the applicable warranty period, notice of a defect in any product which is cov- ered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6.If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s war- ranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7.HP shall have no obligation to repair, replace, or refund until the customer returns the defective prod- uct to HP.

8.Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9.HP products may contain remanufactured parts, components, or materials equivalent to new in perfor- mance.

10.HP’s limited warranty is valid in any country where the covered HP product is distributed by HP. Con- tracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

B. Support of Products

1.Technical support will be provided during the warranty period through the respective HP call centers for a product used in the country where HP has obtained regulatory telecom approval for the product (where the product is certified for use). Information on the countries for which HP has obtained reg- ulatory telecom approval can be obtained from each specific product model User’s Guide.

2.If a product needing support is used in a country for which HP has not obtained regulatory telecom approval but in which it is legal to purchase the product, HP will provide support as indicated above, but will not provide support for problems that may arise in using the non-approved country’s telecom network.

3.If a product needing support is being used in a country for which HP has not obtained regulatory tele- com approval and in which it is illegal to purchase the product, HP will not honor the warranty and will not provide support for the product.

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