Solving Problems | HP B132L, B160L, B180L manual

Solving Problems

This chapter contains information to help you determine what’s wrong with your system when you have problems. If you have a problem that isn’t listed in this chapter, or if your problem persists, contact your designated service representative. When calling for service, always have your system’s model number and serial number ready.

This chapter is divided into the following sections:

•Common problems and solutions

•Interpreting LED error codes

•Dealing with a boot failure

•Running system veriﬁcation tests

The instructions in this chapter assume you are using HP-UX version 10.2 or later operating system with HP VUE version 3.0 or later interface.

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HP B132L, B160L, B180L manual Solving Problems

Contents

Model B132L/B132L+/B160L/B180L Owner’s Guide HP Part No. A4190-90023 Edition E0997Page Contents Contents Using Your Digital Data Storage DDS Tape Drive Using Your 3.5-Inch Floppy Disk Drive Changing Your Workstation’s Hardware Conﬁguration Viii Boot Console Interface Displaying the Current Memory Conﬁguration 214 Figures Xii Xiii Tables Preface Safety and Regulatory Statements AudienceRelease Documents To order manuals, please contact your local sales ofﬁce Related ManualsRevision History A4190-90023 E0997 First printing Documentation Conventions Literal values Problems, Questions, and Suggestions Page System Overview System Overview B Class workstations have the following key features Product Description Product Description System Unit Front Panel Controls and LEDs System Unit Front Panel Controls Use the Power switch to power the system unit on and off System Power SwitchPower LED Power LED lights when the system unit power is on Audio Controls Removable Storage DevicesNext to the system LEDs are the following audio controls System Unit Rear Panel Connectors System Unit Rear Panel Connectors Audio Connectors Security Loop Output Impedance Signal to NoiseMax Output Level/Impedance THD w nominal load Network Connectors Keyboard ConnectorsHP Parallel I/O Connector PS/2 Keyboard and Mouse Connectors Serial I/O Connectors Scsi ConnectorsSerial I/O Pins Pin No Signal Description Power Cord Connector TOC Button Monitors KeyboardPointing Devices Operating System Overview Important Information You Need to Record You will see a table similar to TableUsr/sbin/lanscan Sample Lanscan Command Table IP Address and Subnetwork Mask Information Mail RloginNetworking Overview Telnet Rcp Man rloginFtp Man ftp Networking Overview Using Your CD-ROM Drive Using Your CD-ROM Drive CD-ROM Drive and CD-ROM Media Descriptions CD-ROM Drive Controls and Features CD-ROM Drive Controls and Features CD-ROM Drive Operating Controls and Features Control/Feature Purpose CD-ROM Media Caring for CD-ROM Discs Disc Tray Description Operating the CD-ROM DriveLoading and Unloading a CD-ROM in the Disc Tray CD-ROM Disc Tray Loading a CD-ROM Disc in a Horizontally Mounted Drive Placing a CD-ROM Disc in a Horizontally Mounted Drive Unloading a CD-ROM Disc in a Horizontally Mounted Drive Removing a CD-ROM Disc From a Horizontally Mounted Drive To load a disc in the CD-ROM drive, follow these steps Loading a CD-ROM Disc in a Vertically Mounted DriveReleasing the Disc Holder Retainers Placing a CD-ROM Disc in a Vertically Mounted Drive Unloading a CD-ROM Disc in a Vertically Mounted Drive Removing a CD-ROM Disc From a Vertically Mounted Drive If you receive this message, go to , Solving Problems Verifying the CD-ROM Drive OperationUsr/sbin/ioscan -d sdisk Return Mounting a CD-ROM Disc Using SAM Mounting and Unmounting a CD-ROM Disc System Administration Manager window opens. Double-click on Click on OKFollowing screen messages appear Unmounting a CD-ROM Disc Using SAM Disks and File Systems window opens. Double-click on CD-ROMFollowing screen message appears Reading the Busy Light Window with the following message opens Defective disc Troubleshooting Troubleshooting Using Your Digital Data Storage DDS Tape Drive Using Your Digital Data Storage DDS Tape Drive Storage Capacities DDS Tape Drive and Data Cassette DescriptionsDDS Drive DDS-2 DDS-DC Later Model Drive Controls and Indicators Controls and IndicatorsDDS-DC Early Model Drive Controls and Indicators DDS-2 Drive Controls and Indicators LEDs DDS-DC Early Model Tape Drive LED Display Codes DDS-DC Later Model and DDS-2 Tape Drive LED Display Codes LED Warning Conditions Data Cassettes Media Life Cleaning the Tape Heads Media Restrictions Setting the Write-Protect Tab on a Data Cassette Setting the Write-Protect Tab on a DDS Tape Operating the DDS Tape Drive Loading and Unloading a Data CassetteLoading and Unloading a Data Cassette Verifying the DDS Tape Drive Operation Usr/sbin/ioscan -d stape Using Device Files Archiving Data Writing to a Data Cassette Restoring Files from a Data Cassette to Your System Listing the Files on a Data CassetteTar -tvf /dev/rmt/devicefile Further Command Information Man tar Ordering Information Using Your 3.5-Inch Floppy Disk Drive Using Your 3.5-Inch Floppy Disk Drive Using the Floppy Diskette Setting the Write-Protect Tab on a DisketteSetting the Write-Protect Tab on a Floppy Diskette Inserting and Removing a Diskette Inserting and Removing a Floppy Diskette Verifying the Floppy Drive Configuration Operating the Floppy DriveSbin/ioscan Disks and File Systems Disks and File Systems window opens Formatting a New Diskette Mediainit -i 2 devicefile Transferring Data To and From a Floppy Diskette Saving Files to a Floppy DisketteRestoring Files from a Floppy Diskette to Your System Listing the Files on a Floppy Diskette Tar -tvf deviceﬁle For More Information Configuring the Floppy Driver Troubleshooting Solving Problems Solving Problems Power Up Problems Common Problems and SolutionsProblems with Powering Up the System Problem Solution Problems Loading and Booting the Operating System Problems Loading and Booting the Operating System Problems with the 802.3 Network Work and offers solutionsProblems with the 802.3 Network Problems Using a Hard Disk Drive Problems Using a Hard Disk Drive CD-ROM drive and offers a solution Problems Using the CD-ROM DriveDescribes a possible problem you may encounter when you use Problems Using the CD-ROM Drive Problems Using the DDS Tape Drive Problems Using the DDS Tape Drive Problems Using the Floppy Disk Drive Disk drive and offers a solutionProblems Using the Floppy Disk Drive LED Error Codes System Unit Front Panel LEDs Likely cause SIMMs or processor board LED Error Codes Dealing with a Boot Failure Running System Verification Tests Man cstm Man mstm Man xstm Cstm Cstm verify all Man ioscan Device VerificationUsr/sbin/ioscan -fun Usr/sbin/insf Safety and Regulatory Statements Safety and Regulatory Statements Declaration of Conformity Declaration of Conformity Special Video Configuration Statements For EN55022 or Cispr 22 Applications Emissions Regulations Federal Communications Commission FCC Vcci Class 2 ITE Emissions Regulations Compliance Acoustics Regulation On Noise Declaration For Machines -3. Gsgv Electrostatic Discharge ESD Precautions Safety Statement This equipment conforms to the following safety standards Laser Safety Statement U.S.A. Only Visible LEDs 103 104 Changing Your Workstation’s Hardware Configuration Also, read the ESD Precautions in Appendix a of this guide Checking the Scsi IDs Usr/sbin/ioscan -f 108 Preparing Your Workstation Removing the Floor Stand Removing the Main Tray Assembly Removing Main Tray Assembly Replacing the Main Tray Assembly Replacing the Main Tray Assembly 113 Installing Storage Devices Preparing to Install Your Storage Device Front CD-ROM Removing the Storage Tray Removing the Memory Retainer Disconnecting the Storage Tray Assembly Fwscsi Removing the Storage Tray Assembly Removing the Storage Tray Cover Removing the Storage Tray Cover Installing a CD-ROM or a DDS-Format Tape Drive Removing a Disk Filler Panel Installing a CD-ROM or DDS Tape Installing a Floppy Drive Removing the Floppy Filler Panel Installing the Floppy Disk Drive Connecting the Floppy Drive Data Cable Installing a Hard Disk Drive in Position 2 Front Position Disconnecting the Floppy Drive Cable Removing the Floppy Disk Drive Assembly Installing a Hard Disk Drive in Position 2 Front Position Replacing the Floppy Drive and Carrier 130 Installing a Hard Disk Drive in Position 1 Rear Position Installing a Hard Disk Drive in Position 1 Rear Position Replacing the Storage Tray Cover Replacing the Storage Tray Cover Installing the Storage Tray Assembly Replacing the Storage Tray Connecting the Storage Tray Cables Configuring a Hard Disk Drive Usr/sbin/sam 136 Installing Additional memory Removing Memory Modules Perform the following steps to remove memory modulesMemory Module Location 139 Removing a Memory Module Installing Memory Modules Perform the following steps to install memory modules 142 Installing Memory Modules Removing Cache Boards Cache Boards Location Removing a Cache Board Installing Second Level Cache Boards Installing Cache Boards Installing a PCI, EISA, or GSC Option Board Option Slots from Outside the System Unit Special Video Configuration Statements Graphics Adapter Considerations Graphics Configuration Restrictions Graphics Paths Installing the Option Board Removing the Option Board Support Bracket and Blank Plate Installing a PCI, EISA, or GSC Option Board Removing the PCI Adapter Replacing the Option Board Support Bracket Replacing the Battery 156 157 Removing the Battery 159 160 Installing the Optional Egram Enhanced Graphics RAM Module Perform the following procedure to install the Egram moduleInstalling the Optional Egram Module 162 Installing the Optional FWD Scsi Controller 164 Removing the Blank Plate Installing the FWD Scsi Cable 167 Setting the Monitor Type from the Boot Console Interface Setting the Monitor Type at Power OnChanging Your Monitor Type Changing the Console to External Terminal 170 Scsi Connections 172 Scsi Bus Differences Fast, WideUltra, Wide-SE Priority Address Bus Scsi Restrictions Cables 176 Connectors and Terminators Scsi Configuration ConstraintsNarrow-SE Scsi Bus Configuration Constraints FWD Scsi devices do not work with NSE Scsi devices Shows the conﬁguration constraints for each FWD Scsi deviceType Ultra, Wide Single-Ended Scsi Bus Configuration Constraints Device typeUltra Wide Single-Ended Scsi Bus Conﬁguration Constraints Determining Scsi Bus Length NSE Scsi Bus Length FWD Scsi Bus Length Bus Length Worksheet for NSE Scsi Bus Ultra, Wide-SE Scsi Bus Length Bus Length Worksheet for FW Scsi Bus External Bus Length Worksheet for UW Scsi Bus External Uwse Scsi Assigning Scsi Device IDs NSE Scsi Device IDs External Device Drives FWD Scsi IDs Ultra, Wide-SE Scsi IDs 189 Rear Panel Scsi Connectors without Terminators Connecting to the Scsi PortsSystem contains three 3 external Scsi connectors Scsi Port Connection 191 192 Boot Console Interface 194 Boot Console Interface Features 196 197 198 199 Accessing the Boot Console Interface To access the boot console interface, follow these steps Booting Your Workstation ISL hpux /stand/vmunix.prev Searching for Bootable Media Where devicetype is one of the following Resetting Your Workstation Displaying and Setting Paths Mnemonic Style Notation Type Speciﬁcation Format 207 Correct usage for setting the graphics conﬁguration is Displaying and Setting the Monitor TypeMonitor Command Monitor Displaying the Current Monitor Configuration This places you in the Conﬁguration Menu. From here, enter Setting the Monitor Type 211 To restart the monitor selection process, press TAB 213 Displaying the Current Memory Configuration This places you in the Information Menu. From here type Memory Information Sample Displaying the Status of the System I/O Module Information Iodc Iodc Setting the Auto Boot and Auto Search Flags Where state is on or off Autosearch searches for devices in the following order Secure Displaying and Setting the Security ModeTo set the SECure ﬂag on or off, enter one of the following Secure on Secure off Displaying and Setting the Fastboot Mode To disable fastboot, type the following at the promptTo enable fastboot, type the following at the prompt Displaying the LAN Station Address Address is for the system’s built-in LAN Configure and Display LAN Settings B132L+/B180L Only 223 Displaying System Information Displaying PIM Information 226 Bootstrap service See boot Glossary Cluster. See also cluster, cluster client, cluster server Control key sequence a keystroke 229 230 Pathname Iconify See iconize Option See command option Mouse pointer See pointerWorkstation, diskless workstation, workstation Root See superuser Scsi See Small Computer System In- terface 235 System name See internet protocol address Utility See utility programWorking directory See current work- ing directory 237 238 Index Index 241 242