Troubleshooting

Table I-1: Troubleshooting: Setting Up and Accessing

Problem

Possible Cause

Possible Solution

 

 

 

Forgot the administrator

Unknown

user name and password

 

that you configured on the

 

switch module.

 

Call HP technical support at

1-800-652-6672 or your service representative and provide your interconnect switch MAC address (available on the MAC address label attached to your interconnect switch) to get a unique switch password. This password gives you Root privileges. After receiving the password, do the following:

1.Reboot the switch module.

2.Access the console interface.

3.Within 60 seconds of when the Logon screen displays, type the password in the Password field.

4.Leave the Username field blank.

5.Press the Enter key. The main menu will be displayed.

6.Access the User Accounts Management option and set a new Administrator password.

 

The interconnect switch

Corrupted configuration file

IMPORTANT: Performing the following

 

does not respond and will

 

procedure sets the switch configuration to

 

not boot.

 

the factory defaults and resets the switch

 

 

 

Administrator name and password to null.

 

 

 

1.

From the Integrated Administrator,

 

 

 

 

connect to the interconnect switch which is

 

 

 

 

unresponsive.

 

 

 

2.

Press the Enter key to display the

 

 

 

 

interconnect switch console.

 

 

 

3.

Press the Ctrl+Shift+_ keys to disconnect

 

 

 

 

from the interconnect switch. You do not

 

 

 

 

have to log on to the interconnect switch

 

 

 

 

at this time.

 

 

 

4.

When the D)isconnect, C)hange settings,

 

 

 

 

R)eboot Switch, E)xit command line

 

 

 

 

displays, type R to reboot the interconnect

 

 

 

 

switch.

 

 

 

5.

When “System self test 10%” displays on

 

 

 

 

the screen, press the pound (#) key. The

 

 

 

 

following message displays, ”Do you want

 

 

 

 

to load the default configuration? (y/n)”.

 

 

 

6.

Type y to load the factory default

 

 

 

 

configuration.

 

 

 

 

 

 

 

 

 

 

continued

 

 

 

 

I-2

HP ProLiant BL e-Class C-GbE Interconnect Switch User Guide