Troubleshooting
Table
Problem | Possible Cause | Possible Solution |
Power LED on the interconnect switch is not on.
Interconnect switch is not seated properly.
Make sure interconnect switch is inserted completely and seated properly.
Server blade enclosure is not | Make sure the server blade enclosure is |
powered up. | powered up and all the power connections are |
| intact. |
|
|
There is a faulty LED. | Check console to see if the interconnect switch |
| is booted. |
No link LED displays, even after you plug in the Category 5 cable in the external port’s
The cable is not properly plugged in. | Check if the cable is plugged in and seated |
| properly. |
|
|
The cable or connector heads are | Replace with another tested cable. |
faulty. |
|
|
|
The | After checking all the above, if no link LED |
or LED is faulty. | displays, check whether the port is transferring |
| data. If yes, the LED is faulty. If no, it could be |
| a faulty |
| representative. |
Cannot access the interconnect switch serial console interface via the Integrated Administrator using null modem
Null modem cable has a problem. | Make sure you use the null modem cable |
| provided by HP with this hardware. |
connection from a PC Terminal Emulation Program.
Connection settings do not match the Integrated Administrator serial settings.
Make sure the PC Terminal Emulation session settings match the Integrated Administrator serial settings.
IMPORTANT: Refer to the
Error message that the | System diagnostic tests failed. | Note the reason for failure from the serial |
interconnect switch failed |
| console screen message and call your service |
to complete the system |
| representative. |
|
| |
the serial console screen. |
|
|
|
|
|
Keyboard locks up when | Scroll lock is set on. |
using HyperTerminal to |
|
logon to the switch module |
|
through the console |
|
interface. |
|
Press the Scroll Lock key on the keyboard and make sure that scroll lock is off.
continued
HP ProLiant BL |