Troubleshooting

 

Table I-1: Troubleshooting: Setting Up and Accessing continued

 

 

Problem

Possible Cause

Possible Solution

 

 

 

 

 

 

 

Cannot connect to the

The interconnect switch IP address

• From the serial console interface, on the

 

interconnect switch

may not be configured or correct.

Switch IP Settings screen, make sure

 

remotely using the Web

 

that the interconnect switch IP address is

 

interface.

 

configured and valid on your network.

 

 

 

• Use the correct IP address to establish

 

 

 

the Web connection with the interconnect

 

 

 

switch.

 

 

 

 

 

 

 

Accessing the interconnect switch

From the serial console interface, on the

 

 

using Web interface is disabled.

Advanced Switch Settings screen, make

 

 

 

sure the Web interface is enabled.

The Proxy server settings are configured on your Internet browser and your proxy server does not know the interconnect switch IP address.

Disable the manual proxy settings on your Internet browser and let it automatically find Web servers using the IP address.

The Security IP list (if used) does not contain the IP address of your management station.

From the SNMP Manager Configuration screen, make sure that security IP list or Management IP Station list has the IP address of your management station.

The internal switch processor port (meant for supporting switch management interfaces) and the port to which you have connected to access the switch from the Telnet, Web, or SNMP interfaces are not in the same VLAN.

Make sure that the Management VLAN ID on the Switch IP Settings screen is the same as the VLAN ID of the port that is trying to make the Telnet, Web, or SNMP connection. If not, change it to match.

Cannot connect to the

The interconnect switch IP address

interconnect switch SNMP

may not be configured or correct.

interface.

 

•From the serial console interface, on the Switch IP Settings screen, make sure that the interconnect switch IP address is configured and valid on your network.

•Use the correct IP address to establish the SNMP connection with the interconnect switch.

The Security IP list (if used) does not contain the IP address of your management station.

From the SNMP Manager Configuration screen, make sure that security IP list or Management IP Station list has the IP address of your management station.

The internal switch processor port (meant for supporting switch management interfaces) and the port to which you have connected to access the switch from the Telnet, Web, or SNMP interfaces are not in the same VLAN.

Make sure that the Management VLAN ID on the Switch IP Settings screen is the same as the VLAN ID of the port that is trying to make the Telnet, Web, or SNMP connection. If not, change it to match.

continued

HP ProLiant BL e-Class C-GbE Interconnect Switch User Guide

I-5