Troubleshooting
Table
Problem | Possible Cause | Possible Solution | |
On the serial console | Runtime image (firmware file) | Download the new runtime image (firmware file) | |
screen, a message that | got corrupted. | using the procedure in Appendix E. | |
interconnect switch failed |
|
| |
Flash file system went bad | Call your service representative. | ||
to load runtime image | |||
partially. |
| ||
(firmware) is displayed. |
| ||
|
| ||
|
|
| |
From the serial console, | You did not press the pound (#) | Make sure to press the pound (#) key immediately | |
pressing the pound (#) key | key during the time the boot | when you see the boot procedure starting POST. | |
during boot procedure | procedure responds to this | Pressing the pound (#) key in the middle of POST | |
does not force the | special key. | puts the interconnect switch into the download | |
interconnect switch into |
| mode instead of the runtime mode. | |
the download mode. |
|
| |
|
|
| |
After forcing the | Your terminal emulation session | Change your terminal emulation session’s baud | |
interconnect switch into | baud rate does not match the | rate to match the interconnect switch serial console | |
the download mode, the | interconnect switch serial | baud rate in the download mode. | |
console screen displays a | console baud rate in the | IMPORTANT: The baud rate for the interconnect | |
message to change your | download mode. | ||
switch serial console in the download mode and | |||
terminal emulation |
| ||
| runtime mode are two separate settings. | ||
session’s baud rate for |
| ||
|
| ||
ZModem transfer and also |
|
| |
displays unusual |
|
| |
characters. |
|
| |
|
|
|
After starting to download the firmware file, download fails.
The firmware file is not the correct one or got corrupted.
Make sure to get the latest firmware file that is meant for this interconnect switch.
Interconnect switch | An error was made when saving |
configuration is corrupted. | the interconnect switch |
| configuration. |
Reboot the interconnect switch and reload the factory settings. This clears all settings and restores them to their initial values that were present when the interconnect switch was purchased. Refer to the management interface reference guides for information on how to reload factory settings.
IMPORTANT: You will have the option to reset all settings except the IP address.
After reloading the factory settings, reconfigure the switch settings.
HP ProLiant BL |