HP C8100 CAUTION:, To clear a paper jam from the top door

Chapter 14

Troubleshooting

3.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.

4.Replace the rear door. Gently push the door forward until it snaps into place.

5.Turn on the HP All-in-One, and then touch OK to continue the current job.

To clear a paper jam from the top door

1.Turn off the HP All-in-One.

2.Open the ink cartridge door.

3.Lift the top door that is located behind the ink cartridges and print head assembly.

148 Troubleshooting

Contents

Page Contents 5 How do I 6 Load originals and load paper 7 Print from your computer Maximum dpi 8 Use the photo features 9 Use the scan features 10 Use the copy features 11 Print reports and forms 12 Maintain the HP All-in-One 13 Shop for ink supplies 14 Troubleshooting 15 HP warranty and support 16 Technical information Index 1HP Photosmart C8100 All-in-One series Help Photosmart HPOne C8100series -AllHelp -in 2 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel overview Control panel features Display icons Display sleep state Menu overview Photosmart Express Menu Copy Menu Scan Menu CD/DVD Menu Setup Menu Enter text using the visual keyboard Use the HP Photosmart Software Use the Roxio Creator Basic Software Page 3 Find more information more Find information 4Finish setting up the HP All-in-One Set your preferences Set your language and country/region Adjust the volume Set the default paper tray for PictBridge/DPOF/uPnP printing Enable faster browsing of photos Set the paper tray for printing from a Bluetooth device Restore the factory defaults Play a slideshow on the display Share CD/DVD drive Computer connection information Supported connection types Connect using Ethernet Connect using integrated wireless WLAN Connect using an integrated wireless Bluetooth® connection Set Bluetooth security for the HP All-in-One Bluetooth Use a passkey to authenticate Bluetooth devices Low High 7.Touch Security Level Set the HP All-in-Oneto be invisible to Bluetooth devices Visible to all Not visible To set the HP All-in-Oneto be Not visible To turn the Bluetooth radio on and off 3.Touch Bluetooth Radio Reset Bluetooth settings on the HP All-in-One Reset Bluetooth To reset the Bluetooth settings Use printer sharing Connect to a network Wired network setup Connect the HP All-in-Oneto the network To connect the HP All-in-Oneto the network Integrated wireless WLAN 802.11 network setup What you need for an integrated wireless WLAN 802.11 network Connect to an integrated wireless WLAN 802.11 network To connect the HP All-in-Onewith the Wireless Setup Wizard Network Page Wireless ad hoc network setup What you need for an ad hoc network Create a network profile for a Windows XP computer To create a network profile hpsetup 1.In the Control Panel, double-click Network Connections Page 3.Touch Wireless Setup Wizard Wireless Setup Wizard Ad Hoc Yes, my network uses WEP encryption Install the software for a network connection Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings Change basic network settings from the control panel Use the Wireless Setup Wizard To run the Wireless Setup Wizard View and print network settings To view and print the network settings 3.Touch View Network Settings menu Display Wired Summary Display Wireless Summary Print Network Configuration Page Restore network defaults To print the wireless test report 3.Touch Wireless Network Test. The Wireless Network Test prints Change advanced network settings from the control panel settings Set link speed To set link speed To change IP settings 4.Touch IP Settings Manual •IP Address •Subnet Mask Access the Embedded Web Server To access the Embedded Web Server Address Settings Select Language Network configuration page definitions General network settings Parameter Ready Offline Set Not Set Wired (802.3) network settings AutoIP DHCP Manual Wireless (802.11) network settings Connected Disconnected Disabled Not applicable Infrastructure Open System Shared Key WPA-PSK 64-bit WEP Network glossary Page Page 5 How do I do How 6 Load originals and load paper Load documents, photos, slides, and negatives Load originals Load an original in the Slide and Negative Film holder To load 35 mm slides Load an oversized original Choose papers for printing and copying Recommended papers for printing and copying Page Recommended papers/media for printing only Papers to avoid Load paper Load full-sizepaper Load up to 10 x 15 cm (4 x 6 inch) photo paper Load postcards, Hagaki, or index cards Load envelopes To load envelopes Load other types of paper Load a CD/DVD in the LightScribe-enabledCD/DVD drive Avoid paper jams Page Page 7 Print from your computer Print from a software application Make the HP All-in-Onethe default printer Change the print settings for the current job Set the paper size Set the paper type for printing View the print resolution Change the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Adjust the ink volume and dry time Reduce the amount of overspray Preview your print job Change the default print settings Printing shortcuts Create printing shortcuts Delete printing shortcuts Perform special print jobs Print a borderless image Print a photo on photo paper Print custom CD/DVD labels Print using Maximum dpi Print on both sides of the page Page Print a multiple-pagedocument as a booklet Print multiple pages on a single sheet Print a multiple-pagedocument in reverse order Reverse an image for iron-ontransfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Stop a print job To stop a print job from the computer (Windows Vista users) 2.Click Printers 8 Use the photo features View and select photos To view and select photos View Photos Photo Options 7.Touch Print Preview Add More Print your photos Create special projects from your photos To create special projects Album Pages LightScribe Labeling Panorama Prints Share photos using HP Photosmart Software To share photos Share Preview Send Save to Computer Save photos to your computer Preserve your photos on a CD or DVD To save your photos to a CD or DVD 4.Touch Save to CD/DVD Backup Memory Card LightScribe CD/DVD To create a LightScribe disc label Edit photos using the control panel Zoom and pan to crop a photo Rotate a photo Adjust the brightness of your photos Print a frame around your photo Apply special color effects to your photos Remove red-eye Automatically enhance your photos Flip horizontal 9 Use the scan features Make reprints of your photos Scan an image Scan an original to a computer Scan an original to a memory card or storage device Scan an original to a CD/DVD Scan slides or negative film Edit a scanned image Edit a scanned preview image Edit a scanned photo or graphic Edit a scanned document Share a scanned image with friends and relatives Stop scanning Page 10 Use the copy features Make a copy Preview your copy job Change the copy settings for the current job Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Adjust the lightness and darkness of your copy Change default copy settings Perform special copy jobs Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo Resize an original to fit onto letter or A4 paper Resize an original using custom settings Crop an original Shift the left margin Improve the quality of a copy Stop copying 11 Print reports and forms Print a self-testreport Print forms 12 Maintain the HP All-in-One Clean the HP All-in-One Clean the glass Clean the lid backing Clean the exterior Check the estimated ink levels Work with ink cartridges Replace the ink cartridges To replace the ink cartridges Page Align the printer Clean the print head Clean the ink cartridge contacts Remove ink from your skin and clothing Reduce energy consumption when the HP All-in-Oneis off Self-maintenancesounds Turn off the HP All-in-One 13 Shop for ink supplies for Shop supplies ink 14 Troubleshooting Troubleshooting tips Communication problems over a USB connection Information on ink cartridges and the print head Information on paper Clear paper jams To clear a paper jam from the top door Hardware setup troubleshooting The HP All-in-Onewill not turn on WARNING The display shows the wrong language I received a message on the display that the printer alignment failed The HP All-in-Onedoes not print Software installation troubleshooting To start the installation from a Windows computer Run Accessories d:\setup.exe The minimum system checks screen appears Uninstall and reinstall the software Page Install Missing HP Photosmart Software To install the HP Photosmart Software Install More Software Network troubleshooting Wired network setup troubleshooting To see if you have an active network connection To establish an active network connection Solution: The Printer not Found screen appears during installation Wireless setup troubleshooting During wireless network setup you do not see the SSID (network name) displayed Broadcast SSID Broadcast SSID Weak signal Cannot connect to network during setup Invalid WEP key during wireless setup Invalid passphrase during wireless setup The Printer Not Found screen appears during installation Print quality troubleshooting Ink is not filling the text or graphics completely High Resolution The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Cause: Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink is overspraying the paper when I print a photo Paper is not picked up from the input tray Print troubleshooting Borderless printing produces unexpected results The HP All-in-Oneis not responding Status offline stop printing To check the printer driver status 2.Click Settings The HP All-in-Oneprints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge of the page To preview the print layout Memory card and front USB port troubleshooting The HP All-in-Onedoes not read the memory card or storage device The Photo light next to the memory card slots is blinking The Attention light blinks when I insert my memory card or storage device The photos on the memory card or storage device do not transfer to my computer Memory card or storage device is not available Photos in a connected digital camera with PictBridge do not print The file name appears as meaningless text Scan troubleshooting Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Autocrop Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Copy troubleshooting Copies are too light or too dark Nothing happens when I try to copy Parts of the original do not appear or are cut off Fit to Page is not working as expected Solution: Fit to Page A borderless copy has white space around the edges The image is cropped when I make a borderless copy Errors Device messages Firmware revision mismatch Mechanism error Memory is full Scanner failure Contact HP Photo tray cannot engage Photo tray cannot disengage LightScribe Drive Error Drive in Use File messages File not found File format not supported Invalid file name Supported file types for the HP All-in-One File corrupted General user messages Disconnected No scan options Out of disk space Memory card must be in slot Card access error Use only one card at a time Card is inserted incorrectly Card is not fully inserted Card is damaged Insert LightScribe Disc Paper messages Out of paper Paper jam, misfeed or blocked print head assembly Paper mismatch Power and connection messages HP All-in-Onenot found Improper shutdown Two-waycommunication lost Ink cartridge messages Calibration error Cannot print Incorrect ink cartridge(s) Ink cartridge problem Ink cartridge(s) are empty Ink delivery failure Ink cartridge(s) are expired Ink expiration near Ink supply error Non-HPink Original HP ink depleted Print head assembly is stalled To clear the print head assembly Print head failure Alignment failed Page Page 15 HP warranty and support Warranty Ink cartridge warranty information Support process Before you call HP support HP support by phone Additional warranty options HP Quick Exchange Service (Japan) Call HP Korea customer support Prepare the HP All-in-Onefor shipment Pack the HP All-in-One To pack the HP All-in-One Page 16 Technical information Specifications CD/DVD specifications Supported disc formats Data capacity Print specifications Copy specifications Environmental product stewardship program information Technical Energy consumption Special handling of materials Attention California users NDL battery disposal Regulatory notices Regulatory model identification number FCC statement Laser compliance Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission Regulatory wireless statements European Union Regulatory Notice Products with 2.4-GHzwireless LAN devices France Italy Wireless: Notice to users in Taiwan Declaration of conformity (European Economic Area) HP Photosmart C8100 All-in-Oneseries declaration of conformity Index Symbols/Numerics