Chapter 14

Calibration error

Cause: An incorrect type of paper is loaded in the input tray.

Solution: If you have color or photo paper loaded in the input tray when the printer aligns, the calibration might fail. Load unused plain white letter or A4 paper into the input tray, and then follow the prompts on the display to continue.

Troubleshooting

Cannot print

Cause: The indicated ink cartridge(s) are out of ink.

Solution: Replace the indicated ink cartridge(s) immediately so that you can resume printing.

The HP All-in-One cannot continue printing until the indicated ink cartridge(s) are replaced. All printing will stop.

For more information, see:

“Replace the ink cartridges” on page 135

Incorrect ink cartridge(s)

Cause: The wrong ink cartridge(s) are installed.

Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.

For more information, see:

“Replace the ink cartridges” on page 135

Cause: The ink cartridge(s) are not intended for use in this device.

Solution: Contact HP support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The following ink cartridges cannot be used after device initialization and must be replaced

Cause: The wrong ink cartridge(s) are installed.

Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink

204 Troubleshooting