Chapter 14

Cause: The paper is not feeding properly or is loaded incorrectly.

Solution: Make sure you have paper loaded correctly in the photo tray.

Cause: There might be too much paper loaded in the photo tray.

Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide.

Troubleshooting

Cause: Two or more pieces of paper might be stuck together.

Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload the paper into the photo tray and try printing again.

Cause: The photo paper might be curled.

Solution: If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled.

Cause: You might be using the printer in an extremely high- or low-humidity environment.

Solution: Load one sheet of photo paper at a time.

Photo tray cannot engage

Cause: The photo tray might not be pushed all the way in.

Solution: Lift the output tray, then push the photo tray all the way in. Push the output tray all the way down.

Photo tray cannot disengage

Cause: The output tray might not be lowered all the way.

Solution: Push the output tray all the way down.

LightScribe Drive Error

Cause: During an attempt to create a LightScribe label, an error with the LightScribe drive occurred.

Solution: Remove and reinsert the CD/DVD, then try again.

If this error occurs again, turn off the HP All-in-One, turn it back on again, and then try to print the LighstScribe disc label again.

Drive in Use

Cause: The LightScribe drive is currently in use.

192 Troubleshooting