Chapter 14

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run (or click Accessories, and then Run).

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Cause: Normally, a green check appears indicating that the usb connection is successful. A red X indicates that the usb connection failed.

Solution: Check that the HP All-in-One is turned on, and then try the usb connection again.

To retry the usb connection

1.Unplug the HP All-in-One power cord, and then plug it in again.

2.Verify that the USB cable and power cord are plugged in.

Troubleshooting

3.Click Retry to retry the connection. If this does not work, continue to the next step.

4.Verify that the USB cable is set up properly as follows:

•Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.

•Do not attach the USB cable to a keyboard.

154 Troubleshooting