Chapter 14

Solution: Remove all but one memory card. The HP All-in-One reads the remaining memory card and displays the first photo stored on the memory card.

Troubleshooting

Cause: You have inserted a Compact Flash memory card backwards or upside down.

Solution: Remove the memory card and reinsert it correctly. The label of the Compact Flash card faces up and should be readable as you insert it into the slot.

Cause: You have not fully inserted the memory card.

Solution: Remove the memory card and reinsert it in the memory card slot until it stops.

Disconnected

Cause: Several situations can cause this error message to appear.

•Your computer is not turned on.

•Your computer is not connected to the HP All-in-One.

•The software that came with the HP All-in-One was not installed correctly.

•The software that came with the HP All-in-One is installed, but it is not running.

Solution: Make sure your computer is turned on and is connected to the HP All-in- One. Also make sure you installed the software that came with the HP All-in-One.

For more information, see:

•“Communication problems over a USB connection” on page 145

•“Network troubleshooting” on page 158

No scan options

Cause: The software that came with the HP All-in-One is not running, or has never been installed.

Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One.

Out of disk space

Cause: There is not enough available memory on your computer to perform the task.

Solution: Close some applications and try the task again.

Memory card must be in slot

Cause: The feature you are trying to use is only available when there is a memory card, storage device, or CD/DVD containing photos inserted in the HP All-in-One.

196 Troubleshooting