Troubleshooting

Chapter 14

5.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD- ROM drive, and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

7.After the software is installed, connect the HP All-in-One to your computer.

8.Press the On button to turn the HP All-in-One on.

After connecting and turning on the HP All-in-One, you might have to wait several minutes for all of the Plug and Play events to complete.

9.Follow the onscreen instructions.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove.

Follow the onscreen instructions.

4.Disconnect the HP All-in-One from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

6.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.Disconnect the HP All-in-One from your computer.

3.Select Uninstall and follow the onscreen directions.

4.Restart your computer.

NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.

156 Troubleshooting