Chapter 14

computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

If the HP All-in-One is network-connected, check physical network connections and make sure the network is operational. Once you verify network connectivity, retry the task.

For more information, see:

•“Communication problems over a USB connection” on page 145

•“Network troubleshooting” on page 158

Troubleshooting

Memory card or storage device is not available

Cause: If this message appears on your display, it means that another user is accessing the memory card or storage device over the network. Other users who try to use the same memory device might see a read/write error message. The memory device might not appear, as expected, in a list of shared network drives. In addition, if the HP All-in-One is connected to your computer by a USB cable, the computer might be accessing the memory card or storage device, making it inaccessible to the HP All-in-One.

Solution: Wait until the other user has finished using the memory card or storage device.

Photos in a connected digital camera with PictBridge do not print

Cause: The digital camera is not in PictBridge mode.

Solution: If the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how to do this.

Cause: The images are not in a supported format.

Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF).

Cause: You did not select any photos on the camera for printing.

Solution: Before you connect the digital camera to the front USB port on the HP All- in-One, select some photos on the camera for printing.

NOTE: Some digital cameras do not allow you to select photos until after you have established a PictBridge connection. If this is the case, connect your digital camera to the front USB port, turn on the camera and change it to PictBridge mode, and then use the camera to select the photos you want to print.

The file name appears as meaningless text

Cause: The HP All-in-One does not support Unicode. This is a limitation of the Common Internet File System (CIFS) server.

182 Troubleshooting