Contents

 

Turn off the HP All-in-One......................................................................................................

142

13 Shop for ink supplies...........................................................................................................

143

14 Troubleshooting

 

Troubleshooting tips...............................................................................................................

145

Communication problems over a USB connection...........................................................

145

Information on ink cartridges and the print head..............................................................

146

Information on paper........................................................................................................

147

Clear paper jams..............................................................................................................

147

Hardware setup troubleshooting.............................................................................................

149

Software installation troubleshooting......................................................................................

153

Uninstall and reinstall the software...................................................................................

155

Network troubleshooting.........................................................................................................

158

Wired network setup troubleshooting...............................................................................

158

Wireless setup troubleshooting........................................................................................

160

Print quality troubleshooting...................................................................................................

164

Print troubleshooting...............................................................................................................

172

Memory card and front USB port troubleshooting..................................................................

179

Scan troubleshooting..............................................................................................................

183

Copy troubleshooting..............................................................................................................

186

Errors......................................................................................................................................

190

Device messages.............................................................................................................

190

File messages...................................................................................................................

193

Supported file types for the HP All-in-One..................................................................

194

General user messages...................................................................................................

195

Paper messages...............................................................................................................

199

Power and connection messages.....................................................................................

201

Ink cartridge messages....................................................................................................

203

15 HP warranty and support

 

Warranty.................................................................................................................................

211

Ink cartridge warranty information..........................................................................................

211

Support process.....................................................................................................................

212

Before you call HP support.....................................................................................................

212

HP support by phone..............................................................................................................

213

Phone support period.......................................................................................................

213

Placing a call....................................................................................................................

213

After the phone support period.........................................................................................

213

Additional warranty options....................................................................................................

213

HP Quick Exchange Service (Japan).....................................................................................

214

Call HP Korea customer support............................................................................................

214

Prepare the HP All-in-One for shipment.................................................................................

215

Secure the ink system......................................................................................................

215

Remove the control panel faceplate.................................................................................

215

Pack the HP All-in-One...........................................................................................................

216

16 Technical information

 

Specifications.........................................................................................................................

219

Contents

5