Chapter 14

Cause: The print head needs to be cleaned.

Solution: Clean the print head, and then print a self-test report. Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment.

If the problem persists after cleaning and aligning, contact HP support for help. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

•“Clean the print head” on page 139

•“Print a self-test report” on page 131

•“Align the printer” on page 138

Troubleshooting

Printouts seem blurry or fuzzy

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One.

Cause: The Paper Type setting is incorrect.

Solution: Change the Paper Type setting to match the type of paper loaded in the input tray.

For more information, see:

•“Set the copy paper type” on page 123

•“Set the paper type for printing” on page 77

Cause: The copy or print paper type setting is incorrect.

Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper.

If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

For more information, see:

“Information on paper” on page 147

Cause: You are printing on the wrong side of the paper.

170 Troubleshooting